Jesse Howard

Assisted in developing and implementing strategic plans for the SOS department to improve agency-wide client satisfaction.

Established and supported a standardized solution-finding process for addressing conflicts and concerns raised by individuals, families, and guardians.

Ensured responsive, ethical, and effective approaches to address the urgent needs of individuals and families receiving support services.

Conduct monthly home visits and 60-day progress reviews.

Help implement individualized service plans based on the unique needs and preferences of individuals receiving support.

Act as a liaison to establish and maintain effective communication with individuals and their families.

Encouraged self-advocacy and personal choice, ensuring each person’s goals and preferences were prioritized.

Provided direct support to individuals, promoting independence and quality of life.

Monitored progress and provided consistent feedback to help individuals reach personal and developmental goals.

Work with children with intellectual disabilities one-on-one to improve academic and/or social skills.

Collected data and documented clients progress and activities to provide input about clients progress and future goals.

Implemented approved behavioral plans.

Certificate of completion for 3 different queues: Associate Vetting, Applicant Support, and eFile.

Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

Demonstrated strong organizational and time management skills while managing multiple projects.