Tiffany Delahunt
Sunset Beach,CA
Summary
Proven track record of consistently exceeding revenue and admission quotas. Strong relationship-building skills. Skilled in developing and implementing successful training programs to enhance team performance and drive results.
Overview
31
31
years of professional experience
Work History
Admissions / Business Development Liaison
Cornerstone of Southern California
02.2024 - 04.2025
- Hybrid role in which I represented the company internally, via assessments and marketing to potential inpatient and outpatient clients who are seeking help for behavioral health, and also externally, going out to referral sources such as physicians, drug and alcohol treatment programs, attorneys, probation officers, bail agents, universities, and hospitals to inform referents of our services and help facilitate client referrals.
- Developed new marketing materials specifically for distinct referral sources with QR code for ease of referrals.
- Trained other admissions representatives on expectations of referral sources in admitting clients.
- Was promoted to full-time business development role in September 2024.
Business Development Manager
Nsight Mental Health & Wellness
05.2023 - 02.2024
- Promoted from Admissions Representative to Business Development Manager within 2 months of hire.
- Coordinated with company leadership to increase local and national recognition of our brand and services by working within the industry to communicate with principals in mental health and substance use treatment programs, hospitals, addiction specialists, union representatives, criminal defense attorneys, municipalities, and other referral sources.
- Created budget, CRM database, and reporting system to communicate progress with leadership.
- Developed contacts for reciprocal referral programs.
- Assisted in launch of new IOP Telehealth program for adults and adolescents.
Contract Corporate Trainer / Sales Trainer
MDLiaison
02.2021 - 04.2023
- Varied contract assignments tailored to client and corporate needs, including technical and sales training, coaching, creation of educational materials and modules, as well as certification testing, market analysis, and consultation.
- Trained groups of up to 25 on new product rollouts, safety and compliance trainings, and sales strategy.
- Created re-usable curricula for companies to utilize with new hires, complete with certification tests and continuing education modules.
- Created own learning management system tailored to client specifications for different purposes.
- Instructed and consulted with management on how to use Powerpoint capabilities to build continuing education models and use the software for tracking of staff completion and compliance.
Community Engagement Director
Mendota Healthcare
06.2021 - 11.2022
- Create relationships between referring providers and Mendota Healthcare to bring Nurse Practitioners into patient homes for complex wound care.
- Verify insurance coverage, arrange for start of care and coordination between Mendota and the patients’ primary care providers.
- Attend community events to promote awareness of Mendota’s brand and services.
- Track referral patterns and make recommendations for marketing adjustments.
Clinical Liaison
Infusion Solutions, Inc.
08.2018 - 03.2020
- Market home infusion services to physicians, case managers, patients and families, assess patients for appropriateness, obtain insurance authorization, and arrange for start of care in patient homes.
- Grow business in major Seattle area hospitals, gastroenterologist groups, and neurology groups.
Corporate Trainer, ROI Consultant, Laser Sales Specialist, USA & Canada
Yolo Medical Inc.
10.2008 - 03.2020
- Travelled throughout US and Canada to train sales reps, physicians and staff to safely operate Lapex BCS and Yolo Curve medical lasers and help purchasers obtain rapid return of investment.
- Tested trainees to determine necessity of refresher courses, training supplementation, and quality improvement.
- Provided purchasers of medical lasers with in-depth training about how the lasers work, how to instruct patients on health protocols, how to manage patient goals and expectations, and how to market the laser treatments to their patient base.
- Training consisted of a six-hour intensive course complete with testing and certification of attendees, motivational techniques on marketing and patient support, analysis of staff knowledge and skill level, and troubleshooting skill or knowledge deficiencies with an aim to bring every staff member to expert level by the end of training.
- Collaborated with medical director to create training and certification program, including training content, test format, and program structure.
- In 2013, independently suggested and created remote Skype training program for advanced users, saving the company thousands of dollars per year in travel costs.
- Trained all newly hired sales staff on operation, sales technique, marketing strategy, and certification requirements for Yolo Curve medical laser systems.
Clinical Liaison / Patient Assessment Coordinator
Kindred Hospital
07.2013 - 09.2016
- Market Kindred Healthcare services to physicians, healthcare administrators, discharge coordinators, case managers, social workers, patients, and families.
- Perform on-site or remote clinical assessments on patients to determine that they fit the criteria for admission.
- Obtain financial authorization for long term acute level hospitalization.
- Once clinical and financial criteria are met, coordinate admission with physicians, support staff, and patient / family.
- Increased territory revenue by 600%, from $200k / month to $1.2 million / month within first eight months of hire.
- Achieved or exceeded monthly revenue goals throughout the remainder of my management of territory.
- Volunteered to cross-train as Patient Assessment Coordinator to cover other liaisons on weekends, holidays, and PTO.
Sales and Account Manager / Client and Field Service Representative
Pathology Inc.
07.2002 - 06.2006
- Sold and marketed laboratory services to new accounts and serviced existing clients with in-office calls.
- Sales territory included all of LA County and Orange County, plus Palm Springs and parts of San Diego.
- Met or exceeded monthly sales quota of $5k new business for duration of employment as account manager.
- Top seller company-wide, at #1 spot overall for 11 months consecutively.
- Worked in-house and in the field to prevent loss of clients to competing labs.
- Gained extensive knowledge of laboratory testing and specimen handling procedures while working with all levels of laboratory staff and medical office staff to ensure superior healthcare services.
- Volunteered to train in all areas of company, including Logistics, Client Services, Marketing, Field Service, Data Entry, Transcription, and grossing and staining of specimens to contribute more effectively to operations.
Pediatric Field Nurse
New Care Concepts
10.1997 - 01.2001
- Cared for terminally ill and chronically ill pediatric patients in their homes.
Primary Care Nurse / Float Nurse
Rockwood Clinic
07.1994 - 10.1998
- Functioned as a primary care nurse for a Family Practitioner for two years, then floated to specialty areas for two years.
- Duties included telephone triage of patients, assessment and charting of vital signs, administering immunizations, prepping patients and assisting doctor for procedures such as sigmoidoscopy, circumcision, vasectomy, biopsies, and nasolaryngoscopy.
- Drew blood for laboratory tests and tracked results, autoclaved surgical instruments, kept drug sample room secure and organized.
Education
Three years - Sociology and Pre-Nursing Coursework
Washington State University
Pullman, WAClinical Liaison Training Course -
SMART Training – Kindred Healthcare
Louisville, KY08.2013
Certification -
YOLO Medical
White Rock, BC10.2010
Certification -
Rockhurst Continuing Education Center
Long Beach, CA03.2006
Certification -
Consultative Sales Academy
Torrance, CA01.2005
Associate Degree - Nursing
Columbia Basin College
Pasco, WA05.1994
Skills
- Influencing skills
- Assertiveness
- Mediation skills
- Representative experience
- Critical evaluation capacity
- Collaborative relationships
- Team collaboration
- Verbal and written communication
- Activity planning
- Multidisciplinary collaboration
- Complex problems analysis
- Solutions development
- Problem-solving abilities
- Time management
- Multitasking
- Excellent communication
- Organizational skills
- Attention to detail
Education Certifications
- Columbia Basin College, Pasco, WA, Associate Degree, Nursing, 1994-05-01
- Washington State University, Pullman, WA, Three years Sociology and Pre-Nursing Coursework
- SMART Training, Louisville, KY, Clinical Liaison Training Course, 2013-08-01
- YOLO Medical, White Rock, BC, Canada, Certification, 2010-10-01
- Rockhurst Continuing Education Center, Long Beach, CA, Effective Communication in Business and Sales, 2006-03-01
- Consultative Sales Academy, Torrance, CA, Certification, 2005-01-31
Languages
Spanish
Limited Working
Timeline
Admissions / Business Development Liaison
Cornerstone of Southern California
02.2024 - 04.2025
Business Development Manager
Nsight Mental Health & Wellness
05.2023 - 02.2024
Community Engagement Director
Mendota Healthcare
06.2021 - 11.2022
Contract Corporate Trainer / Sales Trainer
MDLiaison
02.2021 - 04.2023
Clinical Liaison
Infusion Solutions, Inc.
08.2018 - 03.2020
Clinical Liaison / Patient Assessment Coordinator
Kindred Hospital
07.2013 - 09.2016
Corporate Trainer, ROI Consultant, Laser Sales Specialist, USA & Canada
Yolo Medical Inc.
10.2008 - 03.2020
Sales and Account Manager / Client and Field Service Representative
Pathology Inc.
07.2002 - 06.2006
Pediatric Field Nurse
New Care Concepts
10.1997 - 01.2001
Primary Care Nurse / Float Nurse
Rockwood Clinic
07.1994 - 10.1998
Three years - Sociology and Pre-Nursing Coursework
Washington State University
Clinical Liaison Training Course -
SMART Training – Kindred Healthcare
Certification -
YOLO Medical
Certification -
Rockhurst Continuing Education Center
Certification -
Consultative Sales Academy
Associate Degree - Nursing
Columbia Basin College
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