Claudia Bant
Health Care Management
FL
Summary
Highly organized, adaptable, motivated, and detail-oriented individual with experience in the medical and business fields. Excellent interpersonal and communication skills. Capable of guiding teams, setting timely guidelines, and excelling by exceeding all proposed expectations. Able to provide leadership skills, such as active listening, flexibility with personnel's time, building trust, giving and receiving feedback, and overcoming challenging situations. Provide the safest and most positive work environment for the best of the corporation and the team.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
2018
2018
years of professional experience
4063
4063
years of post-secondary education
1
1
Language
Work History
Business Owner
Innovative Art Designs
9 2017 - 8 2024
- Advanced communication skills, active listening, attention to detail, computer skills, customer service, and interpersonal skills
- Ingenuity to use imagination to create and solve problems in difficult situations
- Leadership and management skills, proficient in balancing extreme time management
- Knowledgeable in running company finances, bookkeeping, and customer billing
- Created multiple marketing campaigns to advertise and sell company products, utilizing several methods such as social media, publications, and presentations of the products within the Navarre City Chamber of Commerce
- Proficient in logistics, organized, stored, and monitored the distribution of products and ensured that they were dispatched to their appropriate destinations
- Created a material supply list to account for all items in stock and replenish as needed
Clinic Ambassador
Roosevelt General Hospital
08.2015 - 08.2017
- Office Management
- Conducted on-the-job training, mentored growth, and provided guidance in handling difficult situations and customer grievances
- Prioritized and scheduled daily work operations; effectively managed time/resources
- Evaluated employee performance and provided feedback to upper management; discussed areas of concern with personnel and resolved problems
- Supervised new entry-level employees
- Ensured provider documentation is complete and supports the diagnoses and procedures coded
- Effectively resolved customer/patient concerns at the lowest managerial level
- Evaluated customer feedback and analyzed quality assurance critiques; tracked trends and implemented corrective actions to ensure customer satisfaction
- Inventoried, ordered, and maintained office inventory and supplies
- Medical Administration and Patient services
- Directly supported and interacted with medical professionals and clinic staff on administrative and records management issues
- Consulted with medical professionals when clarification was needed to proceed with a CPT or ICD/10 Code for a procedure
- Provided front-line customer service; greeted and directed patients, processed paperwork, scheduled appointments, and made follow-up phone calls
- Conducted Spanish to English oral and written translation for patients
- Assessed patient needs and responded with appropriate actions; experienced in determining customer needs and providing referrals to proper medical provider
- Handled confidential data and records; ensured the integrity of documents and sustained compliance with HIPAA and Privacy Act standards
- Tracked routine laboratory requirements and notified patients of pending status
- Retrieved records and information in response to requests from authorized users
- Proficient use of release of information/verification processes and standards
- Demonstrated sensitivity to the needs of clients from all cultural backgrounds and ability levels; modified approach as needed
- Answered phones, received and routed messages and documents to appropriate staff
Medical Records File Clerk
Dr. Fernando J. De Armendi, Cardiologist
04.2008 - 01.2010
- Proficient use of release of information/verification processes and standards
- Proficient in filling X-rays, EKG’s, echocardiograms, lab reports
- Handled confidential data and records; ensured the integrity of documents and sustained compliance with HIPAA and Privacy Act standards
- Directly supported and interacted with medical professionals and clinic staff on administrative and records management issues
Education
Bachelor of Applied Science - Business Management
Pensacola State College
Associates of Arts - Health Care Management
University of Maryland
Associates in Health Information Management - undefined
Pensacola State college
Certificate of Billing And Coding -
Pensacola State College
Certificate - Health Information Management
Pensacola State College
Pensacola, FL 05.2001 -
Skills
Customer Service
Business Planning
Business Development
Staff Management
Business Administration
Employee Training
Financial Management
Relationship Building
Attention to Detail
Problem-Solving
Decision-Making
Adaptability and Flexibility
Effective leader
Timeline
Clinic Ambassador
Roosevelt General Hospital
08.2015 - 08.2017
Medical Records File Clerk
Dr. Fernando J. De Armendi, Cardiologist
04.2008 - 01.2010
Certificate - Health Information Management
Pensacola State College
05.2001 -
Associates in Health Information Management - undefined
Pensacola State college
Business Owner
Innovative Art Designs
9 2017 - 8 2024
Bachelor of Applied Science - Business Management
Pensacola State College
Associates of Arts - Health Care Management
University of Maryland
Certificate of Billing And Coding -
Pensacola State College
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