Steven Williams
Automotive Technician
Blue Bell,PA
Summary
Talented Shop Foreman with 37 years of automotive experience. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work History
Mechanic Shop Foreman
A&T Subaru
Sellersville, PA
01.2010 - Current
- Used hand and power tools, equipment and instruments accurately.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Trained and coached employees to improve performance and skills.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Automotive Technician
Magarity Chevrolet
Flourtown, PA
03.2008 - 01.2010
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Performed safety and emissions inspections.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Automotive Technician
Oreland Citgo
Oreland , PA
10.2003 - 04.2008
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled 20 to 50 calls per day to address customer inquiries and concerns.
- Carried out day-day-day duties accurately and efficiently.
- Worked with all customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered vehicles to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Oversaw daily operations to ensure high levels of productivity.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Delegated jobs to subordinates and monitored quality of work.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Automotive Technician
Magarity Chevrolet
Flourtown , PA
06.1988 - 10.2003
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
High School Diploma -
Springfield High School
Springfield Township P.A. 09.1980 - 06.1984
No Degree - Automotive Mechanics
Eastern Mongomery County Vo-Tech
Willow Grove, PA 09.1982 - 05.1984
No Degree - Computer And Information Systems Security
Montgomery County Community College
Blue Bell, PA 08.1998 - 05.1999
Skills
Conflict Resolution
Critical Thinking
Safety awareness
Equipment operation
Equipment monitoring
Interpersonal Communication
Dependable and Responsible
Good Telephone Etiquette
Decision Making
Self-Motivated
Attention to Detail
Problem-Solving
Time Management
Data Management
Timeline
Mechanic Shop Foreman
A&T Subaru
01.2010 - Current
Automotive Technician
Magarity Chevrolet
03.2008 - 01.2010
Automotive Technician
Oreland Citgo
10.2003 - 04.2008
No Degree - Computer And Information Systems Security
Montgomery County Community College
08.1998 - 05.1999
Automotive Technician
Magarity Chevrolet
06.1988 - 10.2003
No Degree - Automotive Mechanics
Eastern Mongomery County Vo-Tech
09.1982 - 05.1984
High School Diploma -
Springfield High School
09.1980 - 06.1984