Alena Polston-Hobson
Covington,GA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
I am looking for an opportunity to be able to work and move up in a company. I am looking to settle down so that I can retire with one company. I would like to be able to buy a home and enjoy life.
Overview
24
24
years of professional experience
Work History
Co-owner/ Manager
Joe's Tobacco And Vape
Conyers, GA
02.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Co-Owner/ Manager
L & J Properties
Conyers, GA
03.2014 - 01.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions, low
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs, care.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Maintained routine landscaping schedules to boost lawn health.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Developed lasting customer relationships and grew network over time.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
Repacker
Dollar General Distribution Center
Jackson, GA
02.2021 - 04.2022
- Quickly and properly wrapped and boxed products and miscellaneousitems, maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 80 pounds of miscellaneous products into packaging equipment.
- Documented order updates by inputting data into system.
- Implemented tools to accurately measure product sizes, packaging equipment needed and packing options.
- Increased forklift equipment lifetime by completing detailed and accurate inspections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using skills and techniques learned.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Forklift Operator
Sonoco Solutions
Conyers, GA
11.2015 - 09.2021
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Communicated with floor managers to determine merchandise placement.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Changed out forklift batteries and connected batteries to battery charger.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Manually counted Number of picked and packaged orders for any loss.
Stocker/ Cashier
Dollar Tree
Conyers, GA
09.2013 - 11.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained cash drawer of at last $300 or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned stocking and cashier positions and provided backup at key times.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Cashier/ Waitress/ Catering
Sonny's Real Pit Barbque
Morrow, GA
09.2007 - 04.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of at least $250 or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 50 customer per day.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
Delivery Person/ Forklift Driver/ Cashier
Tropical International Auto Parts
Miami, FL
07.1996 - 09.1999
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Performed cash, card and check transactions to complete customer purchases.
- Reviewed weekly sales ads and monitored price changes.
- Completed inventory counts and ordered merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Education
High School Diploma -
Scotland High School
Laurinburg, NC05.1992
Skills
- Leadership and People Development
- Integrity and Transparency
- Intuit QuickBooks
- Vendor Negotiations
- Verbal and Written Communication
- Customer Service
- Attention to Detail
- Dependability and Honesty
Accomplishments
I am a co-owner of a Landscape property preservation company.
I am also co-owner of a tobacco/vape shop.
I have learned many skills thought the years and am a great asset.
I have tremendous customer service experience and skill.
Hobbies
I enjoy bowling with family members and spending time with my grandchildren. I also enjoy watching movies and trying new things in life. I also love doing yard work and gardening I use it as a getaway from stressful situations. I also love to travel, I have been a few places but would love to expand that and add some stamps to my passport book.
Timeline
Co-owner/ Manager
Joe's Tobacco And Vape
02.2022 - Current
Repacker
Dollar General Distribution Center
02.2021 - 04.2022
Forklift Operator
Sonoco Solutions
11.2015 - 09.2021
Co-Owner/ Manager
L & J Properties
03.2014 - 01.2021
Stocker/ Cashier
Dollar Tree
09.2013 - 11.2015
Cashier/ Waitress/ Catering
Sonny's Real Pit Barbque
09.2007 - 04.2012
Delivery Person/ Forklift Driver/ Cashier
Tropical International Auto Parts
07.1996 - 09.1999
High School Diploma -
Scotland High School
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