Conducted a gap analysis, which resulted in changes to the training and development department's structure, scope of work, roles and responsibilities, and objectives, and shifted the department's position from a support function to a strategic business partner within the organization, resulting in an increased budget and substantial contributions across the organization.
Initiated a new company program, leveraging the ADKAR change method.
Developed a plan and pitched a proposal to C-Suite leaders for the Manufacturing Mentorship Program. Upon approval, guided stakeholders through the awareness, desire, knowledge, ability, and reinforcement stages, resulting in an increase in employee satisfaction, a new employee pipeline, manufacturing processing times, and KPI improvements within the operations and quality departments.
Mitigated stakeholder needs by conducting train-the-trainer sessions to ensure leaders were competent in leveraging new software for managing team dynamics to create more efficient, high-performing teams, while talent was sourced.
Curated, designed, and facilitated a leadership development training program, enhancing competencies and capabilities, which resulted in improved performance for the N3 leadership team.
Developed a cross-functional Co-Op rotational internship while using the ADKAR framework model to guide stakeholders of four different departments through adopting and incorporating the program within their respective areas, which led to an increase in the number of graduated students from the program.
Training Programs Leader
The Azek Company
Wilmington, OH
08.2020 - 03.2021
Designed and delivered training programs for employees from entry level to senior operator that ensured knowledge transfer, increased employee confidence, and ability to demonstrate competency, resulting in the burn down of back orders.
Designed and implemented a structured learning path for operator levels, creating excitement, which ultimately increased employees' desire to perform, increased production capabilities, improved quality, and reduced waste in materials.
Contract Administrator II | Department Trainer
Barnes Aerospace
Lansing , MI
06.2017 - 08.2020
Developed training documents and conducted instructor-led training for the Contact Administrator role.
Input and verify client orders in the ERP system by performing EDI transaction conversions.
Managed a customer portfolio consisting of military and commercial accounts.
Assistant Bank Manager | Sales Training Developer
The Dart Bank
Mason, MI
12.2015 - 04.2017
Guided organizational change by implementing a new sales program while ensuring minimum business disruption, which resulted in an increase in sales for all three banking locations and the mortgage office.
Appointed change champion for the integration of new banking technology, ITMs (Interactive Teller Machines), to ensure all staff and customers were informed, educated, and accepting of the change pre- and post-implementation.
Analyzed existing workflows, identified bottlenecks, and implemented new systematic processes to mitigate risk and decrease customer wait times, which improved organizational efficiency and customer satisfaction.
Supply Logistics Specialist & Unit Armorer
United States Army
09.2007 - 09.2015
Honorable Discharge, 2015.
Maintained and serviced small arms, artillery, and other weapons systems in accordance with established policies and procedures.
Inspected equipment and kept detailed records of functionality, maintenance, and inventories.
Trained personnel on the proper care and operation of assigned weapons systems.
Ensured compliance with safety regulations while performing armorer duties.