Jennifer C. Williams
Learning & Development Specialist
Memphis,TN
Summary
Skilled Learning & Development Specialist with 7+ years of experience conducting highly effective individual and group training focused on topics such as organizational policies and procedures, leadership development, and diversity and inclusion. Enthusiastic personality with a hands-on, creative style committed to developing curriculum and facilitating trainings with consideration for varied learning styles. Motivated to learn, grow, and excel in the corporate training and development industry.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Training Coordinator
Shelby County Government
Memphis, TN
06.2019 - Current
- Contributes to the planning, activation, and delivery of developmental and skills-based trainings encompassing an array of topics including leadership development, interpersonal skills, and diversity and inclusion.
- Facilitates face-to-face and virtual learning and development programs for an organization of 5,000+ employees.
- Researches curriculum actively to remain up-to-date on developments within training trends for professional and organizational development.
- Develops teaching outline and determines instructional methods for individual training sessions, online courses, and group instruction.
- Manages all program logistics while partnering with organizational partners to lead specialized team trainings.
- Coordinates and instructs a bi-monthly New Employee Orientation that serves as the official onboarding curriculum for Shelby County Government employees covering policies and procedures, organizational structure, and benefits.
- Assesses organizational training needs and interests utilizing surveys, course evaluations, interviews with employees, and focus groups.
- Creates internal marketing materials and training guides for organizational-wide distribution to promote upcoming trainings.
- Serves as a liaison between Human Resources - Training & Workforce Development and all departments, including managers, supervisors and directors, to conduct needs analysis and provide training programs for new hires and existing employees.
- Provides customized and focused leadership development for individual departments including management and leadership teams.
- Manages and updates curriculum database, learning management system, and training records.
Assistant Director of Student Engagement
University Of Memphis
Memphis, TN
10.2015 - 12.2018
- Served as primary advisor for more than 250 University recognized organizations including oversight of organizational assessment, policies and procedures, risk management, and educational/prevention programs.
- Created opportunities to engage clients in developmental programming for the greater University community.
- Facilitated New Student and Transfer Orientation sessions to educate clients on unique opportunities for engagement at the University.
- Developed and facilitated mission-based curriculum focused on conflict management, leadership skills, diversity and inclusion, Title IX/sexual assault prevention, and drug and alcohol safety to more than 2,000 clients that supported departmental and University missions and learning outcomes.
- Designed interactive online modules to facilitate learning for distance learning clients.
- Evaluated and assessed training and development opportunities to determine overall effectiveness and connectedness to established learning outcomes.
- Served as a departmental representative for University-wide recruitment initiatives for prospective and new clients.
- Planned and executed major campus events utilizing a budget in excess of $600,000 of University departmental funds and revenue per fiscal year.
- Supervised a subunit staff that included full-time staff members, graduate assistants, and student workers and supported their work with student organizations, organizational management software, recognition and awards processes, and University-wide programming.
Assistant Director of Fraternity & Sorority Life
Western Carolina University
Cullowhee, NC
01.2014 - 10.2015
- Developed organizations in the areas of fiscal management, goal setting, personnel matters, public relations, risk management, new member education, alumni relations, and housing.
- Created an all-encompassing handbook of policies and procedures for campus-based organizations.
- Prepared and conducted lessons for two academic/credit bearing leadership courses.
- Developed collaborative programs and activities with faculty and staff of the University Center, academic departments, and other campus partners.
- Served as a member of various University-wide committees and supported departments including Orientation and New Student Transition Programs, the Leadership Minor, Intercultural Affairs, and the Center for Service Learning.
- Supervised a team of graduate assistants and undergraduate interns who assisted with program development and implementation.
Education
Master of Arts - Higher Education/Student Personnel
University of Mississippi
University, MS 08.2011 - 05.2013
Bachelor of Science - Psychology
Tennessee State University
Nashville, TN 08.2006 - 05.2010
Skills
Face-to-Face and Virtual Training and Development
Curriculum Design
Data Analysis
Staff Development Plans
Job Skill Building
Coaching and Development
Adult Learning Theories
Learning Management System Administration
Organizational Development
Written and Oral Communication
Timeline
Training Coordinator
Shelby County Government
06.2019 - Current
Assistant Director of Student Engagement
University Of Memphis
10.2015 - 12.2018
Assistant Director of Fraternity & Sorority Life
Western Carolina University
01.2014 - 10.2015
Master of Arts - Higher Education/Student Personnel
University of Mississippi
08.2011 - 05.2013
Bachelor of Science - Psychology
Tennessee State University
08.2006 - 05.2010