Sazzadur Rahman Joy
The Bronx,NY
Summary
Savvy Business Operations Analyst eager to apply both mathematical acumen and common-sense wisdom to improving ongoing business processes. Dedicated to providing maximum results while working within tight budget constraints. Skilled at adapting required tasks to available resources for optimal outcomes.
Overview
2
2
years of professional experience
Work History
Business Operations Analyst
Breakingground
01.2024 - Current
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
- Managed cross-functional projects to ensure timely delivery of high-quality results..
- Evaluated current processes to develop improvement plans.
- Managed project timelines effectively, ensuring all deliverables were met according to established deadlines.
- Designed training programs for new hires, fostering culture of continuous learning and skill development among employees.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Reduced operational costs with smart budget management and cost-saving initiatives.
- Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
- Evaluated vendor contracts for cost savings potential, negotiating favorable terms when possible.
- Increased customer satisfaction by analyzing feedback data and proposing actionable solutions.
IT Business Analyst
FirstBank
03.2022 - 12.2023
- Led JAD sessions with stakeholders, interviewed various enterprise customers to analyze business requirements and recommended unique design technical improvements to teams' business processes
- Use JIRA as monitoring tool for management, planning, scheduling and bug tracking
- Manage JIRA product backlog and work with stakeholders to determine priority level of issues and features for current and future release
- Experience in gathering and documenting business requirements and translating them into user stories and creating acceptance criteria
- Participate and participate in various agile SCRUM ceremonies such as daily stand-up, sprint planning, sprint retrospective, cleanup and sprint demo to provide sprint status updates, reduce roadblocks and show current sprint progress
- Prepare project plans according to project management framework standards and procedures and identify ongoing problems and gaps in project plans to help eliminate future implementation problems
- Participate in various forms of User Acceptance Testing (UAT) to ensure project functions as expected and acceptance criteria are met, and to track any bugs or defects
- Coordinate with both offshore and onshore teams and work closely with development teams to ensure thorough understanding of user stories and acceptance criteria
- Experience in user interface (UI) analysis with business team to confirm accuracy and created various UML diagrams and wireframes to assist UI design.
- Reduced costs with thorough evaluation of existing systems and implementation of cost-effective upgrades.
Education
Bachelor of Arts - Business Administration
City College of New York- CUNY
New York, NYSkills
- Requirement Tracking Tools: JIRA, Confluence, SharePoint, MS Word, MS Excel, Mondaycom
- Methodologies SCRUM, Agile, Waterfall
- User Acceptance Testing
- Client Relationship Management
- Software development life cycle
- Data Analysis
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Limited Working
Punjabi
Limited Working
Timeline
Business Operations Analyst
Breakingground
01.2024 - Current
IT Business Analyst
FirstBank
03.2022 - 12.2023
Bachelor of Arts - Business Administration
City College of New York- CUNY
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