Melissa Duckett
Client Care Specialist
Phoenix,AZ
Summary
Dedicated Customer Care Specialist. Good at trouble shooting, problem-solving, and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
20
20
years of professional experience
Work History
Special Needs Nanny
Trenkcamp
2012.02 - Current
- Provided compassionate and personalized care for children with special needs
- Collaborated closely with parents, therapists, and educators to create a consistent routine that met the unique needs of each child
- Supported children during therapy sessions by following therapists' instructions
- Administered medications according to prescribed schedules
- Provided transportation to appointments and outings
Caregiver
ARISE
2006.04 - 2010.10
- Created personalized care plans for each client
- Prepared nutritious meals according to dietary restrictions
- Managed medical appointments and transportation arrangements
- Assisted in daily activities such as feeding, bathing, dressing, and administering medication
- Documented daily observations of progress or challenges experienced
Authorization Specialist
NIA
2005.04 - 2007.10
- Managed and coordinated the authorization process for all incoming requests
- Reviewed and verified documentation to ensure compliance
- Utilized CRM software to accurately document customer interactions and update account information
- Maintained a positive attitude during challenging interaction
- Handled a high volume of inbound customer calls
Education
Medical Billing and Coding - Medical Billing & Coding
Everest College
Phoenix, AZ02.2006
AA - General Studies
Estrella Mountain Community College
Avondale, AZ05.2001
Associate of Arts - Philosophy
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 2024.08 - Current
Skills
- Customer service
- Microsoft Excel
- Medical Billing
- ICD-9
- Medical Records
- Medical Coding
- Medical Terminology
- CPT Coding
- Insurance Verification
- Microsoft Word
- Caregiving
Certification
- First Aid Certification
- CPR Certification
- Certified Information Privacy Professional
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Associate of Arts - Philosophy
Maricopa Community Colleges, Mesa Community College
2024.08 - Current
Special Needs Nanny
Trenkcamp
2012.02 - Current
Caregiver
ARISE
2006.04 - 2010.10
Authorization Specialist
NIA
2005.04 - 2007.10
Medical Billing and Coding - Medical Billing & Coding
Everest College
AA - General Studies
Estrella Mountain Community College