Hannah Jelinek
Fayetteville,GA
Summary
Dynamic professional with a proven track record, excelling in customer relationship management and problem-solving, significantly contributing to organizational objectives. Skilled in multitasking and interpersonal communication, driving excellence and achieving results. Motivated, with engaging personality and flexible approach.
Overview
3
3
years of professional experience
Work History
Manager Trainee, Training Coach, Server
Chillis
09.2023 - Current
- Learned new materials, processes, and programs quickly. Promoted to Training Coach within 3 months of start date.
- Continuously receive a 100% Satisfaction rating on internal score cards and customer surveys
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Enhanced trainee experience by developing comprehensive hands-on training sessions.
- Stayed up to date on changing products and service options to provide top-notch support to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Consultant -Processor
K&R Solutions
12.2022 - 09.2023
- Scored 98% on metric goals, files moved, weekly contacts and record keeping.
- Evaluated client overall business model to ensure proper end result of application.
- Recommend appropriate solutions to document outcomes to ensure application met all required criteria
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and completed paperwork according to procedures.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Quality Control Specialist- Post Closer
Fund That Flip
08.2021 - 07.2022
- Minimized repeat errors by 50% by implementing a check point system.
- Provided regular updates to team leadership on quality metrics by communicating common discrepancies happening on applications.
- Reviewed technical documents such as titles, LLC confirmation, tax filing all closing statements, W-2's, and double-checked background checks to maintain accuracy and compliance with industry regulations.
- Promoted a culture of accountability within the organization through regular communication about quality goals and performance expectations.
- Streamlined the quality control process, resulting in faster turnaround times for faster closing periods.
- Reported problems and concerns to management.
Operations Specialist III- Post Closer
United Mortage
05.2021 - 05.2022
- Scored 99% on every personal performance plan after 3 months of employment with exceeds goal metrics in phone resolutions, first reviews and file movement.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and regulations.
Education
Some College (No Degree) - Culinary Arts
Baker College Port Huron
Port Huron, MISkills
- Team Collaboration
- Customer Relationship Management
- Safety Monitoring
- Compliance regulations
- Time Management
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Problem-Solving
- Interpersonal Communication
Timeline
Manager Trainee, Training Coach, Server
Chillis
09.2023 - Current
Consultant -Processor
K&R Solutions
12.2022 - 09.2023
Quality Control Specialist- Post Closer
Fund That Flip
08.2021 - 07.2022
Operations Specialist III- Post Closer
United Mortage
05.2021 - 05.2022
Some College (No Degree) - Culinary Arts
Baker College Port Huron
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