BOJANA ARBINJA
Darien,IL
Summary
Proven Safety Manager at PRIME EXPRESS INC, adept in hazard identification and implementing policies, significantly reduced accident rates.
Excelled in guest engagement and exceptional customer service across hospitality roles.
Skilled in incident investigation and multitasking, demonstrating a strong work ethic and team player attitude, contributing to enhanced safety and customer satisfaction. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience, with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
4
4
years of professional experience
Work History
Safety Manager
PRIME EXPRESS INC
08.2020 - 04.2024
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Investigated incidents, determining root causes and implementing corrective actions.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Server, Bartender
Moskva Restaurant
04.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
Server, Bartender
Cafe Mirage
08.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Marco's Kitchen
04.2020 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server
7 Gates Restaurant
11.2019 - 08.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Making sure that all COVID-19 CDC recommendations are met
Education
Bachelor of Science - Civil Engineering
College of Applied Sciences
Uzice, Serbia09.2017
Skills
- Incident Investigation
- Implementing policies
- Safety program development
- Hazard Identification
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
Languages
Serbian
Native or Bilingual
Spanish
Elementary
Croatian
Full Professional
Timeline
Server, Bartender
Moskva Restaurant
04.2021 - 12.2021
Safety Manager
PRIME EXPRESS INC
08.2020 - 04.2024
Server, Bartender
Cafe Mirage
08.2020 - 12.2020
Server
Marco's Kitchen
04.2020 - 08.2020
Server
7 Gates Restaurant
11.2019 - 08.2020
Bachelor of Science - Civil Engineering
College of Applied Sciences
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