Mykhailo Kostiuchenko
Somerset,NJ
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Skilled in curating personalized itineraries and managing complex travel logistics. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Over-the-Phone Interpreter
LIS Solutions
09.2022 - Current
- Providing telephonic interpretations for customer service inquiries in languages other than English;
- Maintaining confidentiality of all interpretations and translations; protecting the integrity of information concerning Personal Health Information (PHI) and Personally Identifiable Information (PII) (personal health records, etc.) while handling calls;
- Adhering to all applicable Federal Privacy and Security acts, especially the Health Insurance Portability & Accountability Act (HIPAA)l;
Tour Agent
NEBO Travel
04.2021 - 02.2022
- Consulting customers about package tours;
- Helping to pick a suitable resort and hotel according to their needs;
- Booking airline tickets and hotel reservations;
- Ensuring all necessary documents were in order prior to departure dates;
- Conducting pre-tour meetings with clients to discuss expectations;
- Providing customer service support throughout the duration of each tour;
Online English and German Teacher
Just School
09.2020 - 03.2021
- Preparing and delivering lessons to improve students' reading, listening and conversing skills;
- Hosting speaking clubs;
- Tracking and reporting on students' progress;
- Communicating with students and parents via emails and chats;
- Staying up to date with the latest trends in online teaching;
Tour Coordinator
AIDA Cruises
01.2019 - 04.2020
- Consulting customers, helping them to pick the most suitable excursions;
- Selling excursions;
- Making presentations about available excursions in each port;
- Contacting on land tour agencies, negotiating the details (amount of passengers, busses, lunch preferences, etc.);
- Paper work in the office (writing letters, making preparations for the next cruise);
- Dispatching busses;
- Escorting tours; During this year I had a chance to visit several places and countries like Germany, France, England, the Netherlands, Belgium, Denmark, Norway, Sweden, Finland, Estonia, Russia, Poland, Spain (Canary Islands), Portugal (land part + the Azores, Madeira), and Cape Verde. In all these countries we organized excursions and I was a part of the majority of them.
Barista
Coffee Fellows
08.2018 - 12.2018
- Preparing and serving beverages;
- Working the cash register;
- Answering customers' questions about menu choices;
- Cleaning and sanitizing working and seating areas;
Medical Collections Specialist
Ultimate Billing
01.2018 - 07.2018
- Making Outgoing calls to insurance companies;
- Following up on missed payments and resolve financial issues;
- Appealing denied claims;
- Collecting outstanding balances;
- Communicate with managers and clients effectively.
Tour Agent
NEBO Travel
11.2016 - 12.2017
- Consulting customers about package tours;
- Helping to pick a suitable resort and hotel according to their needs;
- Booking airline tickets and hotel reservations;
- Ensuring all necessary documents were in order prior to departure dates;
- Conducting pre-tour meetings with clients to discuss expectations;
- Providing customer service support throughout the duration of each tour;
Interpreter/Translator
Freelance
09.2014 - 06.2017
- Participating in meetings to provide members with oral translations of conversations and information;
- Providing appropriate contextual information to increase clients understanding of translations;
- Upholding original emotion, tone, context and content of original messages;
- Interpreting conference calls and other workplace communications in real-time;
- Translating client documents between languages;
Education
Bachelor - Interpretation And Translation
Kyiv National Linguistic University
Kyiv, Ukraine06.2017
Skills
- Knowledge of international travel/destinations
- Travel and Accommodations Explanation
- International Reservations
- Customer support
- Strong sales and interpersonal skills
- Detailed oriented and organized
- Excellent verbal and written communication skills
- Ability to negotiate
- Strong knowledge of computer
- Travel Planning
- Public Relations
- Translation Accuracy
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Professional Working
Spanish
Limited Working
Timeline
Over-the-Phone Interpreter
LIS Solutions
09.2022 - Current
Tour Agent
NEBO Travel
04.2021 - 02.2022
Online English and German Teacher
Just School
09.2020 - 03.2021
Tour Coordinator
AIDA Cruises
01.2019 - 04.2020
Barista
Coffee Fellows
08.2018 - 12.2018
Medical Collections Specialist
Ultimate Billing
01.2018 - 07.2018
Tour Agent
NEBO Travel
11.2016 - 12.2017
Interpreter/Translator
Freelance
09.2014 - 06.2017
Bachelor - Interpretation And Translation
Kyiv National Linguistic University
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