Christina Vannoy
Dallas
Summary
Experienced hospitality professional focused in the wellness industry, skilled at achieving customer satisfaction through effective listening and individualized care. Skilled in decision-making and performance management, I built high-performing teams and optimized operational protocols, resulting in significant improvements in service quality and guest experience. Loves working in a service capacity with a talent. for communication.
Overview
18
18
years of professional experience
Work History
Manager
Aire Ancient Baths
09.2017 - Current
- Managed a team of client facing staff focused on delivering exemplary and efficient customer service in a high volume, luxury spa
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Tracked and analyzed various guest experience feedback platforms
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Participated in specialized training and maintenance of the Forbes Hospitality Standards
- Improved customer satisfaction scores by implementing improved protocols and training staff in customer engagement techniques.
Manager
Great Jones Spa
09.2007 - 08.2017
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Bachelor of Arts -
DePaul University
Chicago, ILSkills
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Relationship building
- Customer relationship management (CRM)
- Performance management
Timeline
Manager
Aire Ancient Baths
09.2017 - Current
Manager
Great Jones Spa
09.2007 - 08.2017
Bachelor of Arts -
DePaul University
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