Summary
Overview
Work History
Education
Timeline
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Reshard Young

Summary

Detail-oriented professional with a proven ability to perform under pressure and adapt to dynamic environments. Seeking to leverage expertise and skills to contribute to the growth and success of an organization while enhancing its brand presence.

Overview

6
6
years of professional experience

Work History

Sales and Operations Management Trainee

Penske Truck Leasing
06.2024 - Current
  • Developed tailored solutions for consumer and commercial customers, including local and national accounts, enhancing service offerings and customer value.
  • Managed a large inventory of world-class, nationally recognized vehicles, optimizing fleet productivity, profitability, and customer satisfaction in a fast-paced and dynamic environment.
  • Generated new business leads and nurtured relationships with existing customers to drive growth and strengthen loyalty.
  • Ensured complete customer satisfaction by delivering exceptional service and support, even in high-pressure situations.

Maintenance Coordinator

Penske Truck Leasing
03.2022 - 10.2023
  • Maintained optimal inventory levels by ordering parts according to sourcing procedures, ensuring on-time, defect-free deliveries.
  • Received and stored parts systematically, keeping PartsNet updated promptly, performing regular inventory cycle counts, and ensuring parts availability as needed.
  • Managed battery and tire inventory to meet precise specifications, ensuring both new and used batteries and tires were on hand, well-organized, and readily accessible.
  • Communicated with customers regarding maintenance updates, schedule changes, and resolutions for service issues, ensuring transparency and fostering positive relationships.

Customer Service Representative

Penske Truck Leasing
04.2021 - 03.2022
  • Greeted customers and ensured a positive experience while fueling and washing vehicles, fostering a welcoming environment.
  • Conducted vehicle readiness inspections, checking tires, fluids, and other basic maintenance items to ensure vehicles were in optimal condition.
  • Maintained clean and safe facilities, ensuring a safe and comfortable environment for both customers and associates.
  • Developed technical skills through training and hands-on coaching, performing minor repairs such as installing mounted tires, replacing or rotating tires, and carrying out preventative maintenance tasks.

Dispatcher

Cops Monitoring
05.2019 - 04.2021
  • Monitored and responded to incoming emergency alerts in a timely manner, ensuring appropriate action is taken according to protocols.
  • Demonstrated empathy, patience, and problem-solving skills to assist customers in navigating stressful situations, ensuring clear communication and effective resolutions.
  • Assess the nature of emergency situations and coordinate the dispatch of police, fire, and medical teams, ensuring all relevant information is communicated clearly and accurately.
  • Handle a high volume of inbound calls with professionalism and efficiency, addressing customer inquiries, emergency reports, or service requests.
  • Address and resolve customer complaints or concerns related to services, ensuring a positive outcome and customer satisfaction.

Education

Bachelor of Arts (B.A.) in General Studies -

Florida Atlantic University

Timeline

Sales and Operations Management Trainee

Penske Truck Leasing
06.2024 - Current

Maintenance Coordinator

Penske Truck Leasing
03.2022 - 10.2023

Customer Service Representative

Penske Truck Leasing
04.2021 - 03.2022

Dispatcher

Cops Monitoring
05.2019 - 04.2021

Bachelor of Arts (B.A.) in General Studies -

Florida Atlantic University

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Reshard Young