Kristen Abraham
Mechanicville,NY
Summary
Professional upper administration experience. I am an eager, energetic, and reliable individual looking to contribute to and learn from a reputable company in the Human Services field. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships. Fosters sense of community among residents to support individuals in times of need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director of Residential Services
Aim Services Inc.
4227 NY-50 Saratoga Springs NY 12866
06.2023 - Current
- Oversaw recruitment, hiring, onboarding, performance evaluations, and terminations as needed to maintain an exceptional team of professionals.
- Promoted a culture of inclusivity by implementing diversity training programs among staff members.
- Established emergency response plans to address potential crises quickly and efficiently.
- Managed payroll documentation for department with approval over time cards and leave.
- Improved communication between staff members, resulting in better teamwork and collaboration.
Domestic Violence Victim Advocate
MACSC
11.2022 - Current
- Provide support for victims of domestic abuse
- Offering crisis intervention, safety planning, treatment needs assessments, and often short-term therapy
- Supplies information and referrals to domestic violence shelters, and/or relocation programs
- Provides integrated plan of services that meets the academic, recreational, emotional, cultural, health and spiritual needs of clients.
Program Manager
Northeast Parent and Child Society
11.2019 - 06.2022
- Responsible for the daily operations, leadership, administration, and management of residential units
- Responsible for supervision of staff and conducted supervision/performance assessments
- Coordinated/conducted staff training and development
- Responsible for hiring and conducted new hire orientation
- Completed weekly staff schedules, monitored time management, and approved timecards
- Monitored program budget
- Coordinated and facilitated weekly treatment meetings with assigned clinicians
- Ensured expenses did not exceed budgetary limits
- Coordinated and ensured overall therapeutic milieu of all units including PBIS, recreation programming, independent living groups, life skills, treatment groups and implemented daily group community meeting groups both with staff in group supervision and clients in all units
- Coordinated requests with the transportation department to meet the requirements of each client regarding home visitation, appointments, and recreational activities
- Adhered to all federal and local laws and regulations, including those of DSS and NYS Office of Children and Families.
Community Service Specialist
Northeast Parent and Child Society
10.2019 - 11.2020
- Ensured the facility program operated in accordance and compliance with New York State Office of Children and Family Services and Juvenile Detention standards, rules, and regulations
- Provided a community based structured milieu of trauma informed care to meet the needs of youth under the parameters of N.Y
- Juvenile Detention Services
- Individualized treatment approaches included, coordinating, and facilitating social skills groups, enhancing independent living skills, conflict resolution skills, workforce opportunities and supervision of meeting state requirements on a case-by-case basis
- Provided crisis support and life space counseling
- Assisted youths with academic requirements per State law
- Developed and implemented an integrated plan of services that met the academic, recreational, emotional, cultural, health and spiritual needs of every youth
- Monitored required attendance and collaborated with community resources, schools and court assigned liaisons.
Overnight Residential Supervisor
Northeast Parent and Child Society
10.2018 - 11.2019
- Maintained all required daily documentation, and communication logs to assure accurate and timely communication with co-workers and administration
- Provided on-site training for newly hired employees
- Assisted clients in achieving levels of independence by providing support and education in adherence to plan of services
- Facilitated groups that promote client's acquisition of skills, including basic activities of daily living, self-care, and household management
- Responsible for the safety and well-being of clients while on duty
- Adhered to agency policies and procedures; promoted and supported agency mission, vision and values including data collection for continuous improvement initiatives.
Education
Associate -
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Case Management (10 years)
- Child Development (10 years)
- Documentation (10 years)
- Organizational Skills (10 years)
- Time Management
- Conflict Resolution
- Program Development & Management
- Meeting Facilitation
- Emergency Preparedness
- HIPAA Compliance
- Resident Engagement
- Resident relations
Certification
- Therapeutic Crisis Intervention Certification
- CPR Certification
Timeline
Assistant Director of Residential Services
Aim Services Inc.
06.2023 - Current
Domestic Violence Victim Advocate
MACSC
11.2022 - Current
Program Manager
Northeast Parent and Child Society
11.2019 - 06.2022
Community Service Specialist
Northeast Parent and Child Society
10.2019 - 11.2020
Overnight Residential Supervisor
Northeast Parent and Child Society
10.2018 - 11.2019
Associate -
Grand Canyon University