Your Name
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at U.S Cellular and Aase Haugen Homes. Excelled in relationship building and CRM software proficiency, significantly enhancing customer satisfaction and streamlining admissions processes. Demonstrates exceptional teamwork, communication skills, and a goal-oriented approach, contributing to positive outcomes in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
U.S Cellular
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Admissions Coordinator/Social Work Designee
Aase Haugen Homes
12.2023 - Current
- Enhanced applicant experience with timely updates on application status through streamlined communication channels.
- Identified bottlenecks in the admissions process and recommended solutions to streamline workflows, enhancing overall efficiency.
- Provided constructive feedback during performance reviews to support professional development and growth within the team.
- Established rapport with applicants through personalized follow-ups, fostering a welcoming environment during the admissions process.
- Used Client Relation Management System effectively to provide accurate information about applicants to all departments.
- Worked with insurance companies to get authorizations approved for current residents and new admissions.
- Navigated Medicaid process with residents and families to get state level insurance.
- Administered assessments such as BIMS and PHQ9 quarterly to monitor and show residents mental status and cognitive ability.
- Tended to the psychological and social needs of residents by coordinating with psych providers and connecting resident with resources in the community and within the community.
- Ensured HIPPA laws were followed and resident information was kept secret and safe.
- Created online documentation to support the social services department.
- Ensured all admission paperwork was explained to the client and was filled out properly.
- Maintained accurate resident files.
C.N.A
Colonial Manor Nursing Home
02.2023 - 09.2024
- Supported mobility exercises to enhance patient physical well-being.
- Operated electronic health records system to update patient information accurately.
- Monitored vital signs and reported significant changes to nursing staff.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Employed infection control protocols to maintain sterile environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
High School Diploma - General Education
Decorah High School
Decorah, IA04.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Client service
- Conflict resolution
- Customer needs assessment
- Meeting deadlines
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Guest relations
- Relationship selling
- CRM software proficiency
- Dispute mediation
- Verbal and written communication
- Lead database management
- Service oriented
Timeline
Admissions Coordinator/Social Work Designee
Aase Haugen Homes
12.2023 - Current
C.N.A
Colonial Manor Nursing Home
02.2023 - 09.2024
Sales Associate
U.S Cellular
High School Diploma - General Education
Decorah High School
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