Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Yasmine Davis

Greensboro,NC

Summary

Results-driven customer support and technical assistance professional with over 10 years of experience at Asurion Insurance Services. Proven expertise in mobile device management and software troubleshooting, leading to enhanced customer satisfaction and loyalty. Strong active listening skills contribute to driving substantial improvements in client relations. Committed to leveraging technical proficiency and customer service acumen to deliver exceptional support outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mobile Phone Expert

Asurion Insurance Services
Greensboro, NC
03.2024 - 10.2024
  • Coached customers through setup processes for their phones or applications associated with their phones.
  • Demonstrated an understanding of company policies and procedures related to phone system operations and usage.
  • Diagnosed customer's issues with their existing mobile phones.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed software updates and upgrades on customers' devices as needed.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled returns and exchanges according to company policies.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Installed applications and other necessary software onto customer's devices.

PCA

Griswold Home Health Care
Greensboro, NC
09.2020 - 10.2020
  • Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Managed patient transportation and appointment scheduling.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Provided emotional support to both patients and families during difficult times.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Assisted with client personal care needs to foster independence and well-being.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Transported clients to medical appointments or other destinations when necessary.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.

Waitress

Waffle house
Columbia, SC
05.2015 - 11.2017
  • Taking and Delivering orders
  • Recieving and Giving money
  • House keeping
  • Greeting Customers
  • Cooking

Customer Service Representative

Teleperformance
Columbia, SC
11.2016 - 04.2017
  • Company Overview: (Wellcare)
  • Taking inbound phone calls for Wellcare Medicaid Insurance
  • (Wellcare)

Personal Care Assistance (PCA)

Dlorah Home Care
Columbia, SC
  • Grooming
  • Bathing
  • Transporting to and from Appointments, Shopping, errands
  • House Keeping
  • Elevate hourly time

Warehouse

Proctor and Gamble
Brown Summit, NC
  • Packing

Education

Chase High School -

Chase High School
Rutherfordton, NC
02.2009

Skills

  • Computer Hardware
  • Customer Service
  • Strong communication skills
  • Mobile device management
  • Active listening
  • Account updating
  • Scheduling
  • Verbal and written communication
  • Inbound and outbound calling
  • Call escalation
  • Refunds processing
  • [Software] CRM system proficiency
  • Shipping procedures
  • Customer service
  • Order processing
  • Microsoft outlook
  • Sales closing
  • Call logging
  • Complaint resolution
  • Gathering information
  • Call center customer service
  • Data entry
  • Inbound phone calls
  • Call controlling
  • Communicating with clients
  • Appointment scheduling medical terminology
  • Driving
  • Front desk
  • Google Docs
  • Cleaning
  • Network Support
  • Sales management
  • Call Center - 6 years
  • Guest services
  • Customer Support - 10 years
  • Supervising experience
  • Help Desk
  • Workday
  • Telecommunication
  • Restaurant experience
  • Telemarketing
  • Microsoft Excel
  • Microsoft Publisher
  • Cooking
  • Software Troubleshooting
  • Microsoft Windows
  • Office experience
  • Desktop support
  • Human resources
  • Live chat
  • Customer service
  • CSR - 6 years
  • Remote Access Software - 2 years
  • Negotiation
  • Microsoft Windows Server
  • Technical Support
  • Google Docs
  • Microsoft Windows Server
  • Patient care
  • Customer Care - 10 years
  • Remote access software
  • Teaching
  • School experience
  • Computer hardware
  • Cash register
  • Hospitality
  • Help desk
  • Office management
  • Banking
  • QuickBooks
  • Customer Service - 10 years
  • Childcare
  • Janitorial experience
  • Computer Hardware - 5 years
  • Retail sales
  • Budgeting
  • Desktop Support
  • HIPAA
  • Microsoft Outlook
  • Windows
  • Sales
  • Typing
  • Fair Housing regulations
  • Documentation review
  • VPN
  • Hotel experience
  • Cash handling

Certification

  • Wellcare, 11/01/16, Present
  • Medicaid new hire Kentucky/South Carolina up skill

Accomplishments

Medicaid new hire Kentucky/ South Carolina upskill

First Aid Certification

First Aid Certification

food handler certificate

CPR Certification

Driver's License

December 2016 to December 2026

Timeline

Mobile Phone Expert

Asurion Insurance Services
03.2024 - 10.2024

PCA

Griswold Home Health Care
09.2020 - 10.2020

Customer Service Representative

Teleperformance
11.2016 - 04.2017

Waitress

Waffle house
05.2015 - 11.2017

Personal Care Assistance (PCA)

Dlorah Home Care

Warehouse

Proctor and Gamble

Chase High School -

Chase High School

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Yasmine Davis