ZAITUN NANTONGO
Katy,TX
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing communications and enforcing proactive media plans. Highly motivated and eager to build a career in property management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing and Communications Assistant
Gold Star Health Organization.
11.2022 - 03.2024
- Achieved and provided prompt customer support with professional, friendly and patient attitude
- Identified advertising gaps through consumer surveys and sales analysis
- Simplified complex findings with detailed reports
- Classified customer satisfaction with surveys, polls and questionnaires
- Assessed customer complaints and politely handled them, escalating to management.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
Leasing Specialist
Akamwesi Hostels And Apartments
09.2019 - 07.2021
- Qualified prospects, negotiated leasing requirements, and completed paperwork
- Toured prospects
- Responded to 95% of prospect's inquiries through phone calls, emails and tours which satisfied their needs and led to closing on units.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans.
Customer Service Representative
airtel uganda
04.2017 - 09.2017
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Collaborated across departments to resolve customer-related issues
- Delivered fast and friendly service to handle questions and service complaints
- Enhanced 70% customer satisfaction with fast, knowledgeable service.
Education
Bachelor of Arts (B.A.) - JOURNALISM and COMMUNICATION
MAKERERE UNIVERSITY
Kampala, Uganda03.2017
Skills
- Organized Mindset
- Clear Communication
- Sales Techniques
- Property tour coordination
- Customer Service
- Lease Renewals
- Phone and Email Etiquette
- Closing Techniques
- Performance reporting
- Internal Communications
Certification
certified leasing consultant credential
Timeline
Marketing and Communications Assistant
Gold Star Health Organization.
11.2022 - 03.2024
Leasing Specialist
Akamwesi Hostels And Apartments
09.2019 - 07.2021
Customer Service Representative
airtel uganda
04.2017 - 09.2017
Bachelor of Arts (B.A.) - JOURNALISM and COMMUNICATION
MAKERERE UNIVERSITY
certified leasing consultant credential
Similar Profiles
Lyndsey ButlerLyndsey Butler
Finance Manager/Caregiver at Gold Star Health Care & Caregiving OrganiziationFinance Manager/Caregiver at Gold Star Health Care & Caregiving Organiziation
Moh ZouaouiMoh Zouaoui
Venue Manager at Nineteen At The Star (Star Gold Coast)Venue Manager at Nineteen At The Star (Star Gold Coast)
Catherine KatulegeCatherine Katulege
Assistant Manager at Gold Star Home CareAssistant Manager at Gold Star Home Care