Tanya Ragonesi

• Provided voiceover for product launches; served as the voice of company branding and instructional training models.
• Radio advertising

• Prepared legal research and findings for personal injury, real estate, and traffic cases.
• Managed the day-to-day operations of the office, including purchasing and billing.

• Researched, investigated, and prepared documentation, records, and witness accounts for insurance defense cases.
• Subpoenaed records from various sources, including medical and legal records.
• Ensured all parties (attorneys, clients, experts, and legal team members) were updated in case details as needed.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved marketing to attract new customers and promote business.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Operated multiple phone lines. Processed premium payments. Data management. Professional correspondence. Scheduled meetings. Ordered office supplies and maintained office equipment. Organized sales representatives diaries.