Marisol Serrano
Brandon
Summary
Forward-thinking team leader skilled at operating departments and case loads to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
ABM Newark Airport
01.2019 - 01.2022
- Interviewed and screened applicant resumes to identify qualified candidates.
- Developed strong relationships with United Airlines, Delta, and Homeland Security to exceed operational needs.
- Assisted with training programs and conducted regular performance reviews.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Tracked attendance and managed last-minute schedule changes with minimal disruption to daily operations.
Case Manager
Jaguar Land Rover HQ
01.2017 - 01.2019
- Managed high-stress situations effectively under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to address case and improve case load efficiency.
- Maintained accurate documentation on all cases, ensuring compliance and confidentiality.
- Resolved customer complaints with empathy and professionalism.
- Updated account information to maintain customer records.
Bank Teller
Union Center Bank
01.2015 - 01.2017
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace.
- Managed high-volume transactions during peak hours while maintaining seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances and transactions.
- Assisted with team members with opened and closed branch procedures for safety and reliability protocol.
Education
Master of Science - Criminology
Regis University
Denver, CO06.2026
Bachelor of Arts - Communications Public Relations
Kean University
Union, NJ05.2016
Associate of Arts - Mass Communications
Union County College
Cranford, NJ06.2014
Skills
- Scheduling Management
- Supply Ordering
- Training Management
- Conflict Mediation
- Staff Supervision
- Safety oversight
- Human Resources
- Dispatching
- Recruitment
- Hiring and Onboarding
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Coordinator
ABM Newark Airport
01.2019 - 01.2022
Case Manager
Jaguar Land Rover HQ
01.2017 - 01.2019
Bank Teller
Union Center Bank
01.2015 - 01.2017
Master of Science - Criminology
Regis University
Bachelor of Arts - Communications Public Relations
Kean University
Associate of Arts - Mass Communications
Union County College
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