Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyle Stephenson

New Castle,PA

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining inventory processes at Harbor Freight. Excelled in cash management and conflict resolution, demonstrating exceptional customer service and organizational abilities. Proven ability to maintain high standards of cleanliness and safety, contributing significantly to workplace efficiency and customer loyalty.

Overview

3
3
years of professional experience

Work History

Cashier

Dollar General
01.2023 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Field Tech 1

Ornua Ingredients
08.2021 - 08.2022
  • Reduced downtime by promptly addressing and resolving technical issues in the field.
  • Used up to 50 pounds of force to lift, carry, push, pull or move objects.
  • Adhered strictly to company policies and procedures regarding health and safety during site visits which resulted in zero incident reports.
  • Collaborated with cross-functional teams to complete projects within deadlines, maintaining high quality standards.
  • Assisted in training new team members, ensuring consistent performance across the department.
  • Improved team knowledge, conducting hands-on training on latest field technologies.

Associate

Harbor Freight
04.2020 - 01.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

High School Diploma -

Lcctc
New Castle, PA
06.2019

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Cash handling and management
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • POS Systems
  • POS system operations
  • ID Verification

Languages

Spanish
Limited Working
Russian
Limited Working

Timeline

Cashier

Dollar General
01.2023 - 05.2023

Field Tech 1

Ornua Ingredients
08.2021 - 08.2022

Associate

Harbor Freight
04.2020 - 01.2021

High School Diploma -

Lcctc

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Kyle Stephenson