Teresa Ehmann
Houston,TX
Summary
Experienced Network Technician with over 13 years of experience in DSL telecommunications. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
31
31
years of professional experience
Work History
Business Response Specialist (Network Technician)
Ziply Fiber (formerly Frontier Communications)
Everett, WA
10.2007 - 07.2021
- Troubleshot and resolve DSL network related issues via tickets and /or phone calls.
- Worked with outside techs in DSL and POTS installations and service.
- Diagnosed and referred to NOC issues regarding DSL network equipment including Adtran, Nokia, Calix, Catena and AFC.
- Updated department documentation such as infrastructure maps and FAQs to maintain consistent response levels.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Managed over 50 customer calls and or tickets per day
- Conducted research, gathered information from multiple sources and presented results
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
Cashier
Haggen Food & Pharmacy
Snohomish, WA
04.1990 - 10.2007
- Reviewed new promotions and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Created price tags and merchandise signs.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Computer And Information Sciences
Lake Washington Institute of Technology
Kirkland, WA03.2001
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Problem-Solving
- Self-Motivated
- Teamwork and Collaboration
- Critical Thinking
- Staff assistance
- Network support
- Training and Development
Timeline
Business Response Specialist (Network Technician)
Ziply Fiber (formerly Frontier Communications)
10.2007 - 07.2021
Cashier
Haggen Food & Pharmacy
04.1990 - 10.2007
Associate of Applied Science - Computer And Information Sciences
Lake Washington Institute of Technology
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