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Justinn brown
Front Desk Associate
Santa Fe,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Manager
Dollar General
Santa Fe, TX
02.2016 - 02.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Pizza Hut
Alvin, TX
03.2018 - 03.2019
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated report data to proactively adjust and enhance operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees with training and new hire documentation.
- Conducted monthly inventories of raw materials and components on work floor.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Amazon Courier
Amazon
Houston, TX
08.2019 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Delivered packages to customer doorsteps and business offices.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Created and submitted delivery and DOT logs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Front Desk Associate
By The Sea Condos
Galveston, TX
03.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Collected room deposits, fees and payments.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX 01.1992 - 05.2006
Associate of Arts - Music Literature
College of The Mainland
Texas City, TX 01.2018 - Current
General Radio Operator
Federal Communications Commission
Houston 07.2018 - 11.2018
Skills
Staff Management
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Front Desk Associate
By The Sea Condos
03.2021 - Current
Amazon Courier
Amazon
08.2019 - 10.2020
General Radio Operator
Federal Communications Commission
07.2018 - 11.2018
Manager
Pizza Hut
03.2018 - 03.2019
Associate of Arts - Music Literature
College of The Mainland
01.2018 - Current
Manager
Dollar General
02.2016 - 02.2017
High School Diploma -
Santa Fe High School
01.1992 - 05.2006
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