Responsible Drop Bury Technician with excellent troubleshooting, customer service and analytics skills coupled with almost 2 years in telecom experience. Highly effective in complying with safety requirements.
Overview
3
3
years of professional experience
Work History
Drop Bury Technician
Optimum, INC (Spectrum Contractor)
05.2023 - 02.2024
Completed new connects, disconnects, and coax repairs for residential customers.
Digged through dirt to install new coax drops, including climbing utility poles to connect customer.
prioritized and organized tasks to efficiently accomplish the job on time.
complied with all industries standards as per telecom practices.
Cable Puller
Underground Solutions
12.2022 - 05.2023
Performed work in buildings, attics, basements, manholes and crawl spaces.
Enhanced team efficiency by effectively organizing and distributing cable pulling tasks.
Delivered exceptional customer service by addressing concerns promptly and professionally, resulting in repeat business opportunities.
Maintained high-quality installations by closely following industry standards and guidelines.
Decreased downtime during installations with proficient use of cable pulling equipment and tools.
Dressed, terminated and tested cables and components.
Front Desk Clerk
Trinity Language INC
08.2021 - 07.2022
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Used internal software to process reservations, check-ins and check-outs.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Excellent communication skills, both verbal and written.