Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Nygel Satterfield

Middletown,NY

Summary

Tech-Savvy hospitality professional accomplished in running properties with the latest strategies & a successful approach for reaching customers. Currently looking for a position in administration assistance. Living in big cities such as New York & Los Angeles have provided the opportunity to work with people from many backgrounds. The success is the ability to adapt to any situation and each person.

Overview

9
9
years of professional experience

Work History

General Manager

GNC Live Well
Chester , New York
2019.02 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Directed successful operational turnaround, eliminating over $[Amount] in debt.

Remote Client Customer Service

Whalerock Industries
Los Angeles , CA
2016.01 - 2018.12
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Night Audit Manager

Library Hotel
Manhattan , NY
2013.01 - 2016.01
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Participated in billing and collections operations to facilitate client payment of overdue invoices.
  • Assisted staff auditors with [Process].
  • Recommended changes to management regarding financial operations.
  • Communicated with clients to engage in cross-selling and upselling activities and improve business generation results.

Education

Associate of Arts - Hospitality Administration And Management

Rockland Community College
Suffern, NY
06.2012

Skills

  • Problem Anticipation and Resolution
  • Recruitment and Hiring
  • Records Organization and Management
  • Department Oversight
  • Training Management
  • Program Optimization
  • Sales Tracking
  • Mathematical Calculation and Reasoning
  • Originality and Creativity
  • Sales Promotion
  • Customer Service Management
  • Decision Making

Timeline

General Manager

GNC Live Well
2019.02 - Current

Remote Client Customer Service

Whalerock Industries
2016.01 - 2018.12

Night Audit Manager

Library Hotel
2013.01 - 2016.01

Associate of Arts - Hospitality Administration And Management

Rockland Community College
Nygel Satterfield