Nygel Satterfield
Middletown,NY
Summary
Tech-Savvy hospitality professional accomplished in running properties with the latest strategies & a successful approach for reaching customers. Currently looking for a position in administration assistance. Living in big cities such as New York & Los Angeles have provided the opportunity to work with people from many backgrounds. The success is the ability to adapt to any situation and each person.
Overview
9
9
years of professional experience
Work History
General Manager
GNC Live Well
Chester, New York
02.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Directed successful operational turnaround, eliminating over $[Amount] in debt.
Remote Client Customer Service
Whalerock Industries
Los Angeles, CA
01.2016 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Night Audit Manager
Library Hotel
Manhattan, NY
01.2013 - 01.2016
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Assisted staff auditors with [Process].
- Recommended changes to management regarding financial operations.
- Communicated with clients to engage in cross-selling and upselling activities and improve business generation results.
Education
Associate of Arts - Hospitality Administration And Management
Rockland Community College
Suffern, NY06.2012
Skills
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Records Organization and Management
- Department Oversight
- Training Management
- Program Optimization
- Sales Tracking
- Mathematical Calculation and Reasoning
- Originality and Creativity
- Sales Promotion
- Customer Service Management
- Decision Making
Timeline
General Manager
GNC Live Well
02.2019 - Current
Remote Client Customer Service
Whalerock Industries
01.2016 - 12.2018
Night Audit Manager
Library Hotel
01.2013 - 01.2016
Associate of Arts - Hospitality Administration And Management
Rockland Community College
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