JOHN ROBLES
San Francisco,CA
Summary
Flexible, level-headed, and composed professional who is committed to meeting high level agency goals. Responsible and friendly Bi-lingual Street Crisis Response Specialist with a positive and proven track record at Heluna Health - San Francisco Homeless Outreach Team. Adept in emergency response and critical thinking. Proficient in growing key relationships with others. Excels in cross-functional collaboration and problem-solving, significantly enhancing client care and service linkage. Skilled in Microsoft Office Suite and able to learn new tasks quickly, showcasing adaptability and excellent communication.
Overview
7
7
years of professional experience
Work History
Street Crisis Response Specialist
San Francisco Homeless Outreach Team
07.2023 - Current
- Accomplished Street Crisis Response Specialist with a proven and positive record at Heluna Health - San Francisco Homeless Outreach Team
- Partnered with Community Paramedics and Emergency Medical Technicians from the San Francisco Fire Department (SFFD), the Street Crisis Response Specialist is deployed in a San Francisco Fire Department vehicle and responds to 911 and 311 service calls
- Responding to a wide range of calls from overdose medical emergencies and acute behavioral health crises to less immediate calls and well-being checks that require immediate attention, the Street Crisis Response Specialist performs medical, behavioral, and social needs assessments, renders immediate aid if needed, and can provide linkage to needed social services and housing assistance
- Advocates and collaborates with service providers to facilitate access to care with the goal of client stabilization
- Works collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility with the Department of Public Health Medical Team (Street Medicine, Shelter Health, Behavioral Health) to link individuals experiencing homelessness to transitional primary care
- Leveraged strong communication skills to build relationships with clients
- Developed specialized skills in customer service and client relations
- Utilized tools to problem solve and recommend solutions.
Community Relations Manager
healthRIGHT360
04.2020 - 06.2023
- Under direction of the Managing Director of Systems Integration, the Community Relations Manager is responsible for fostering external and internal relationships for justice-involved clients in healthRIGHT360’s San Francisco behavioral health programs
- Serves as a member of the healthRIGHT360 management team; develops and implements policies and procedures in response to operational needs
- Coordination of interagency referrals: San Francisco and other County Probation Departments, United States Probation, California Department of Corrections and Rehabilitation (CDCR), Treatment Access Program (TAP), local hospitals (UCSF, CPMC, St Francis, St Mary’s, ZSFG-Hummingbird), San Francisco Department of Public Health - Treatment Access Program (SFDPH - TAP), Salvation Army - Harbor Light, Father Alfred Center, GEO, Episcopal Community Services (ECS), Latino Commission, Billie Holiday Center, TRP Academy, NOVA.
Client Intake Coordinator
healthRIGHT360
02.2017 - 03.2020
- Processing intakes, record keeping, reporting, data entry, critical thinking, routine decision making
- Collaborating with community-at-large inclusive of dual-diagnosed individuals and the justice involved
- Conduct face-to-face assessments and screenings for appropriate treatment(s) entry
- Transport clients via healthRIGHT 360 agency vehicle from Intake Department to appropriate HR360 Residential Facilities
- Mobile Intake - consult with UCSF Hospital Staff (Social Workers) in the Emergency Department for intake coordination for potential clients upon discharge from the hospital
- Perform intakes for healthRIGHT 360 facilities on UCSF Hospital grounds
- Transport clients via healthRIGHT 360 agency vehicle from UCSF Hospital to appropriate HR360 Residential Facilities.
Education
Christian Institute
San Jose, CA-
Coastline Community College
Fountain Valley, CA-
Sunset High School
Hayward, CACrisis Intervention
Crisis Consultant Group
Mechanicsville, VANonviolent Crisis Intervention
Crisis Prevention Institute
Milwaukee, WISkills
- Avatar proficient
- Critical Thinking
- Detail oriented
- Excellent communication
- Judgment and Decision Making
- Microsoft Office Suite proficient
- Service-oriented
- Social Perceptiveness
- Emergency Response
- Customer Relations
- Root Cause Analysis
- Conflict resolution
- Cross-functional collaboration
- Adaptability
- Problem-solving
- Documentation Management
References
References available upon request
Timeline
Street Crisis Response Specialist
San Francisco Homeless Outreach Team
07.2023 - Current
Community Relations Manager
healthRIGHT360
04.2020 - 06.2023
Client Intake Coordinator
healthRIGHT360
02.2017 - 03.2020
Christian Institute
-
Coastline Community College
-
Sunset High School
Crisis Intervention
Crisis Consultant Group
Nonviolent Crisis Intervention
Crisis Prevention Institute
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