Dorcas Duke
Manor,TX
Summary
Dedicated Police Dispatcher bringing over 20 years of experience prioritizing emergency calls to dispatch appropriate services. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Calm, compassionate and kind professional with in depth skills in problem solving and adapting to new situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Police Dispatcher
City Of Austin
Austin , TX
2001.09 - Current
- Receive coded information requesting Police investigation from 911 to responsible filed units.
- Operate Police Emergency Radio System in accordance with FCC rules and regulations.
- Maintain constant awareness of status of officers and update information as it changes.
- Receive radio calls from field units, transmits via radio or telephone using Computer Aided Dispatch/Mobile Data Terminal computer system.
- Update information on ongoing basis to ensure all documentation is accurate and concise.
- Increased customer satisfaction by resolving issues
Data Entry Clerk
Broadwing Communications
Austin , TX
1998.07 - 2001.08
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Added/Removed codes from phone lines.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Trained new employees.
Education
Bachelor of Science - Applied Psychology
Colorado Christian University
Denver, CO05.2024
Skills
- Good Telephone Etiquette
- Flexible and Adaptable
- Excellent Communication
- Attention to Detail
- Decision Making
- Teamwork and Collaboration
- Multitasking and Prioritization
- Computer-aided dispatching
- Information intake
- Critical Thinking
Certification
- Complimentary Therapist Accreditation Association
- APA Member
- TCOLE Certified
- NCIC/TCIC Certified
Timeline
Police Dispatcher
City Of Austin
2001.09 - Current
Data Entry Clerk
Broadwing Communications
1998.07 - 2001.08
Bachelor of Science - Applied Psychology
Colorado Christian University
Complimentary Therapist Accrediation Association
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