Tracy Sandberg
Summary
Compassionate, dedicated Teacher with extensive experience in working with infants, toddlers, preschoolers and school aged children. Committed to helping children learn life skills to increase independence and build social skills.
Overview
25
25
years of professional experience
Work History
Teacher
The Goddard School
Auburn, MA
08.2006 - Current
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Observed and evaluated students' performance, behavior, social development and physical health.
- Modified general education curriculum for special-needs students based on various instructional techniques and technologies.
- Used range of instructional approaches and classroom activities to draw students into material and enhance understanding.
- Administered assessments to determine each student's specific educational and social needs.
- Promoted student engagement with positive reinforcement techniques and diverse learning strategies.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- Prepared lesson plans according to assessment of student needs and learning ability.
- Promoted and modeled lifelong love of learning and reading.
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
Customer Service Representative
Checkerboard Ltd.
West Boylston, MA
02.2002 - 05.2006
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly and in appropriate manner.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered orders into online system to put into production.
- Answered emails, tracked orders, resolved complaints and expedited orders.
- Wrote Standard Operating Procedures to meet ISO-9001 requirements.
Customer Service Representative
Reedspectrum
Holden, MA
06.1992 - 08.1996
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly and in appropriate manner.
Teacher
The Learning Center Of UMASS
Amherst, MA
09.1990 - 05.1991
- Worked cooperatively with other teachers and administrators to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Participated in weekly meetings to modify techniques for specific children to meet their individual needs.
- Implemented ABA techniques in one on one learning with individual students for short periods through out the day.
- Reviewed video tapes of classroom activities to determine if techniques needed to be modified.
- Classroom included typical and autistic children ranging in age from 2.9 to 6 years old.
Education
Bachelor of Applied Science - Psychology
University of Massachusetts Amherst
Amherst, MA1992
Associate of Applied Science - Animal Care
Becker College
Worcester, MA1988
Skills
- Strong written and verbal communication
- Willing to learn
- Responsible
- Familiar with multitasking
- Fast learner
- Hard working
- Teacher Certified for Lead Infant/Toddler and Preschool
Timeline
Teacher
The Goddard School
08.2006 - Current
Customer Service Representative
Checkerboard Ltd.
02.2002 - 05.2006
Customer Service Representative
Reedspectrum
06.1992 - 08.1996
Teacher
The Learning Center Of UMASS
09.1990 - 05.1991
Bachelor of Applied Science - Psychology
University of Massachusetts Amherst
Associate of Applied Science - Animal Care
Becker College
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