Yazmin Lozada
Sebring,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Scribe
Florida Rheumatology Associates Inc
01.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Accompanied physicians through day in fast-paced, stressful environments.
- Accepted dictated notes and produced professional documents with outlined information.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Dental assisting
Smiletastic Family Dentistry
08.2021 - 01.2022
- Highly organized and detail-oriented
- Able to focus in busy environment
- Developing and processing dental radiographs
- Temporary fillings
- Child prophy’s
- Extraction’s
- Preparing patients for procedures
- Knowledge of patient care, and laboratory duties.
Retail Sales Associate
Walmart
04.2020 - 07.2021
- Helped customers complete purchases, locate items and join reward programs
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions
- Worked closely with shift manager to solve problems and handle customer concerns
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Issued receipts and processed refunds, credits or exchanges
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders and gift card activations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Logged reports, expenses, receipts and sales documents into digital database
- Supported efficient and timely replenishment of sales floor merchandise
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Receptionist
American First Air Conditioning
05.2019 - 08.2019
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Corresponded with clients through email, telephone or postal mail
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
South Florida State College
Avon Park, FL05.2020
Skills
- Analytical skills
- Good telephone etiquette
- Compassion
- Self-motivated professional
- Organization and Time management
- Customer Service
- Flexible & Adaptable
- Basic math
- Maintenance & Repair
- Organization
- Point of sale operations
- Sales expertise
- Store opening and closing
- Product Knowledge
- Cash Register Operation
- Cleaning
- Store Merchandising
- Guest Services
- Cash Handlings
- Point of Sale Knowledge
- Microsoft applications proficiency
- Vital signs
- Insurance Verification
- Professionalism and Ethics
- Updating Medical Records
- Medical supply inventory
- EMR / EHR
- Medical Equipment Setup
- Medication Administration
- Advising Patents
- Vitals Collection and Documentation
- Appointment Scheduling
- Patient Assessments
- Clinical Documentation
- Vital signs monitoring
- Patient Scheduling
- Patient Chart Tracking
- Patient Care
Timeline
Medical Assistant/Scribe
Florida Rheumatology Associates Inc
01.2022 - Current
Dental assisting
Smiletastic Family Dentistry
08.2021 - 01.2022
Retail Sales Associate
Walmart
04.2020 - 07.2021
Receptionist
American First Air Conditioning
05.2019 - 08.2019
High School Diploma -
South Florida State College
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