Journey Walker
Los Angeles,CA
Summary
Dynamic healthcare professional with a proven track adept in patient confidentiality and fostering strong relationships. Excelled in streamlining electronic health records and enhancing patient care coordination. Skilled in insurance verification and passionate about improving operational efficiency. Demonstrated success in leveraging medical billing expertise to optimize patient satisfaction and confidentiality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Relations Coordinator
St Francis Medical Center
03.2022 - 01.2025
- Performed administrative duties, completing charting and documenting patient medical records.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Enter physicians orders
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Collected payments and applied to patient accounts.
- Analyzed current data records to provide detailed reports.
Client Coordinator
Valley Presbyterian Hospital
06.2021 - 11.2022
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to schedule tests and procedures.
Admin Support Assistant
Huntsville Hospital
06.2019 - 05.2021
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Coordinated schedules with patients and facility calendar.
- Built strong relationships with patients and families for optimized care satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Education
Associate of Science - Healthcare Administration
El Camino College
Torrance, CASkills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Payment processing
- Insurance company billing
- Data entry
- Electronic health records
- HIPAA compliance
- Medical billing
- Medical terminology
- Customer follow-up
- Experience w/ Epic, Cerner, CWOW
Certification
Basic Life Support
Languages
English
Native or Bilingual
Timeline
Patient Relations Coordinator
St Francis Medical Center
03.2022 - 01.2025
Client Coordinator
Valley Presbyterian Hospital
06.2021 - 11.2022
Admin Support Assistant
Huntsville Hospital
06.2019 - 05.2021
Associate of Science - Healthcare Administration
El Camino College
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