Ashleigh Anderson
Lake Charles,Louisiana
Summary
Experienced customer service representative with a strong background in troubleshooting technical issues and providing exceptional support. Experienced IT professional with a strong background in providing technical support to users in a fast-paced environment. Detail-oriented Technical Support Engineer with expertise in resolving complex technical issues and providing excellent customer service.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Kelly Connect
07.2023 - Current
- Managed high call volume while maintaining a courteous and professional demeanor
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customers needs
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
CUSTOMER SERVICE REPRESENTATIVE
MCI
08.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
CASHIER ASSOCIATE
Walmart
01.2021 - 08.2022
- Managed cash register and accurately processed customer transactions in a fast-paced retail environment
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner
- Maintained cleanliness and organization of the cashier station to ensure efficiency and a positive shopping experience for customers
- Collaborated with team members to achieve sales targets and deliver a high standard of service
- Assisted in training new cashiers on company policies and procedures to ensure consistency in operations
Education
HIGH SCHOOL DIPLOMA -
Lake Charles College
Lake CharlesBUSINESS MANAGEMENT -
University of Phoenix
Skills
- Customer Service
- Call center experience
- Technical support
- Problem-solving
- Time management
- Computer proficiency
- Multitasking
Personal Information
Date of Birth: 08/20/04
Ethnicity
Black or African American
Timeline
CUSTOMER SERVICE SPECIALIST
Kelly Connect
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
MCI
08.2022 - 07.2023
CASHIER ASSOCIATE
Walmart
01.2021 - 08.2022
HIGH SCHOOL DIPLOMA -
Lake Charles College
BUSINESS MANAGEMENT -
University of Phoenix
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