Overview
Work History
Education
Skills
Certification
Languages
ADDITIONAL EXPERIENCE
Timeline
Generic
CAROL MARTÍNEZ

CAROL MARTÍNEZ

Boston,Massachusetts

Overview

11
11
years of professional experience
5
5
Certification
3
3
years of post-secondary education

Work History

Senior Caregiver

Sunrise Aftercare
12.2023 - Current
  • Maintain clean, safe, and well-organized patient environment.
  • Offering companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Provide comprehensive care management services, care transition services, transportation coordination, medication management.

Care Manager, BHCP (Behavioral Health)

Eliot Community Human Services
03.2022 - Current
  • Promote engagement and encourage individuals to exercise autonomy in all aspects of their life like self-advocacy, choice making/ preferences, Treatment Planning engagement including PCP and Care team.
  • Participate in the development of Assessments and elaboration of Treatment Plans for engaged enrollees collaborating with all parties in providing on-going assessment of symptoms and responses to Care Team interventions.
  • Maintain all documentation related to assessments, treatment plans, enrollee contacts, collateral contacts and any other documentation necessary.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Assessed clients and developed plans to meet needs.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Arranged transportation and documented details of discharge transition plans.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
  • Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
  • Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
  • Conducted risk assessments for patients, proactively addressing potential health issues.
  • Enhanced patient care quality by developing personalized care plans based on thorough assessments.
  • Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
  • Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
  • Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
  • Optimized resource allocation to meet patient needs more effectively, ensuring high-quality care.
  • Developed and maintained comprehensive patient records, improving accuracy in care delivery.
  • Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
  • Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
  • Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
  • Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
  • Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
  • Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.

Human Resources Manager/Business Partner
09.2017 - 01.2021
  • Company Overview: Human Technologies Dominicana SRL
  • Led and directed the routine functions of the organization’s Human Resources (HR) department, including contract reviewing, hiring and interviewing staff, administering pay, labor relations, labor law, benefits, leave, labor risk and enforcing company policies and practices as well as company compliance with local labor law and immigration regulations.
  • Served as a Liaison for the legal department in Panama HQ and for HR Panama.
  • Served as immigration services specialist for the Dominican Republic and represented the company for matters related work with the Work Ministry and Dominican Social Security Treasury Authorities.

Job Navigator, Workforce Development Unit

Connect/TDC
01.2021 - 03.2022
  • Assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches, obtain employment or enroll in job training programs.
  • Provide one on one career coaching and provide high quality facilitation of workshops incorporating best practices in adult education and training.

Compensation and Benefits Coordinator/ Payroll Coordinator

AccuMED Innovative Technologies
04.2014 - 07.2017
  • Direct and planned day-to-day operations for payroll, governmental related reporting, and benefits programs such as health insurance, short-term and long-term disability, worker’s compensation, life insurance and others implemented at the company. Contract management for Health Insurance benefits.
  • Actively participated in the new HRIS migration project in close collaboration with the IT department, Labor Relations and contract.
  • Processed timesheets, updated payroll records, provided outstanding internal customer service and conflict resolution of all related matters, including handling the claim process between employees and employee services contractors.
  • Efficiently managed the processing and payment for DR Social Security Treasury, governmental reports, headquarters reporting and local management reporting.
  • Served as HRIS specialist maintaining updated the system for payroll module, implementing improvements, ensuring data quality, and analyzing and reporting on the data in the system.

Education

Executive Master’s Degree - Strategic Direction of Human Resources

Pontificia Universidad Católica Madre y Maestra
Santo Domingo

Bachelor’s Degree - Business Administration

Instituto Tecnológico de Santo Domingo
Santo Domingo

Certification - Medical Coding And Billing

Bryan University Online
Tempe, AZ

Skills

  • Driven and organized HR Professional with more than ten years of consistent, effective, and efficient organizational support to employers (and employees) for reaching their organizational goals through strategic improvement of human capital management
  • Proficient bilingual English and Spanish speaker with impeccable communication and translation skills
  • Expert in employee relations, Human Resources Information Software (HRIS), and performance management
  • Skilled in HR Project Management, HR contract management, training and development, Diversity and Inclusion, and onboarding
  • Experience with workforce compensation/labor risk, occupational safety, conflict resolution, and risk assessment
  • Highly collaborative, analytically driven, and empathetic coach, communicator, and leader
  • Skilled in office administration, procurement of materials, parts, and office supplies, quoting for better prices and conditions, cash management, administrative tasks, maintenance supervision and contract negotiation and management
  • Expertise with technology, databases, data entry and programs, including Microsoft Office Suite, Google Suite, Salesforce, and CRM
  • Care planning
  • Case assessments
  • Service coordination
  • Medical chart documentation
  • Resource utilization
  • ADL support
  • Referral management
  • Treatment management
  • Technology proficiency
  • In-home care plans
  • Patient & family support
  • Client assessment
  • Care oversight
  • Critical thinking
  • HIPAA guidelines
  • Decision-making
  • Schedule management
  • Patient education and counseling
  • Patient advocacy
  • Patient care assessment
  • Training and mentoring
  • Multidisciplinary team collaboration
  • Staff supervision
  • Epic systems
  • Driven and organized HR Professional with more than ten years of consistent, effective, and efficient organizational support to employers (and employees) for reaching their organizational goals through strategic improvement of human capital management
  • Patient relations
  • Employee recruitment and hiring
  • Employee supervision
  • Employee training program
  • Records maintenance
  • Health information systems
  • Clinical documentation
  • Medication reviews
  • Incapacitation care
  • Discharge planning
  • Healthcare
  • Outcome assessment
  • Care transitions
  • Long-term care coordination
  • Records management
  • Care delivery
  • Problem identification
  • Patient safety

Certification

  • Certificate in Organizational Development, NCH Consultants, Santo Domingo, DR
  • Certificate in Compensation and Benefits of Human Resources, Instituto de Servicios Psicosociales y Educativos, Santo Domingo, DR
  • Certificate in Payroll Management, Instituto de Servicios Psicosociales y Educativos, Santo Domingo, DR
  • Certificate in Middle Management Development, Instituto de Formación Técnico Profesional, Itabo Free Zone, DR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

ADDITIONAL EXPERIENCE

  • Housing Hotline Associate (Rental Assistance Hotline), Metro Housing Boston, Boston, Massachusetts – January 2021 to present.
  • Replenishment Support Specialist, Global Technology and Communications, Santo Domingo, DR – August 2013 to August 2014
  • Administrative Supervisor, Compañía de Electricidad de Puerto Plata- Inika Energy, Santo Domingo, DR – Feb. 2010 to May 2012

Timeline

Senior Caregiver

Sunrise Aftercare
12.2023 - Current

Care Manager, BHCP (Behavioral Health)

Eliot Community Human Services
03.2022 - Current

Job Navigator, Workforce Development Unit

Connect/TDC
01.2021 - 03.2022

Human Resources Manager/Business Partner
09.2017 - 01.2021

Compensation and Benefits Coordinator/ Payroll Coordinator

AccuMED Innovative Technologies
04.2014 - 07.2017

Executive Master’s Degree - Strategic Direction of Human Resources

Pontificia Universidad Católica Madre y Maestra

Bachelor’s Degree - Business Administration

Instituto Tecnológico de Santo Domingo

Certification - Medical Coding And Billing

Bryan University Online

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CAROL MARTÍNEZ