Dana Madden
West Monroe,LA
Summary
To secure a position utilizing experience in the areas of customer service and clerical/administrative support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Housekeeping and Cottage Cook Supervisor/Commissary Worker
Louisiana Baptist Children’s Home
Monroe, LA
06.2019 - 02.2024
- Filled grocery orders for cottages as requested by cottage parents.
- Reported any needed supplies to the Director of Food services.
- Coordinated the ordering of ingredients, supplies and equipment needed for daily operations.
- Supervised housekeeping of apartments and other assigned buildings.
- Supervised cottage cooks and addressed any performance issues that may have arisen.
- Completed and turned in timesheets for cooks and housekeeping staff weekly.
SALES ASSOCIATE
Old Navy
Monroe, LA
06.2018 - 10.2018
- Process new shipments and place product on sales floor
- Help customers with anything they need to ensure they have the most pleasurable shopping experience possible
- Place online orders for customers when necessary using a handheld shopping assistant.
RECEPTIONIST / TITLE PROCESSOR
The Boles Law Firm
Monroe, LA
05.2012 - 09.2013
- Answered multi-line phone, relayed phone calls, and welcomed clients as they entered the firm
- Organized and kept up with call sheets, meeting schedules, and calendars
- Monitored and ordered office supplies when necessary
- Interacted and worked with different lenders, creditors, and recording offices to attain real estate related information before final closure on a property.
SERVER
Athena Retaurant
Monroe, LA
05.2010 - 05.2012
- Greeted guests in a timely manner and provided the very best service possible to ensure a pleasurable dining experience
- Trained new servers and made myself available to any fellow employee who may have needed some assistance.
ACCOUNTING ASSISTANT /FILING CLERK
California Reo Management Corp.
Lake Elsinore, CA
07.2007 - 02.2010
- Received, opened, pulled files for, and invoiced bills submitted by agents who hire contractors to repair and do up-keep on properties that have been foreclosed on
- Corresponded back and forth with agents when invoices, bills, or the work done was incomplete or incorrect
- Examined photos submitted by the agents to determine whether the work done was acceptable for reimbursement.
Education
REDLANDS COMMUNITY COLLEGE
05.2003
ELSINORE HIGH SCHOOL
06.2001
Skills
- Team Supervision
- Customer Service
- Detail Oriented
- Positive and Professional
- Data Entry
- Invoicing and Billing
- Administrative Support
- Microsoft Excel
- Title Clearing
- Microsoft Office
Skills Abilities
Over 15 years’ experience in some sort of customer service., Extremely productive in a high volume, high stress environment., 5 years’ experience in administrative and clerical work., Meticulous filing and organizational skills., Ability to work with a variety of computer programs, including Microsoft Excel, Word, Publisher, Outlook, PowerPoint, and Access.
Timeline
Housekeeping and Cottage Cook Supervisor/Commissary Worker
Louisiana Baptist Children’s Home
06.2019 - 02.2024
SALES ASSOCIATE
Old Navy
06.2018 - 10.2018
RECEPTIONIST / TITLE PROCESSOR
The Boles Law Firm
05.2012 - 09.2013
SERVER
Athena Retaurant
05.2010 - 05.2012
ACCOUNTING ASSISTANT /FILING CLERK
California Reo Management Corp.
07.2007 - 02.2010
REDLANDS COMMUNITY COLLEGE
ELSINORE HIGH SCHOOL
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