Geography
Years of Experience in Hospitality
Jonathan Rivera-Romero
Student
Arcadia,CA
Summary
Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering about a 12 years of experience in dealing with customers and hospitality. Strong communicator dedicated to providing all guests with highest degree of satisfaction. Enthusiastic learner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the hospitality or costumer service sector.
Overview
10
10
Work History
Delivery Courier
Uber Eats
Los Angeles, TX
11.2020 - Current
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Properly documented all deliveries by taking screenshots and making notes on app.
Server
Beaver's West
Houston, TX
06.2018 - 12.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Morton's Steakhouse
Houston, TX
07.2016 - 05.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Banquet Captain
Villa Capri
Seabrook, TX
02.2011 - 07.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Liaised with venue management to monitor logistics and timelines.
- Directed and managed banquet functions for 25-200 people event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Prepared for events by setting up bar, stocking supplies and making drinks for guests.
Education
Bachelor of Science - Geography
Arizona State University
Tempe, AZ 01.2022 - Current
Skills
Detail Oriented
Interests
History
Reading
Television/Film
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bachelor of Science - Geography
Arizona State University
01.2022 - Current
Delivery Courier
Uber Eats
11.2020 - Current
Server
Beaver's West
06.2018 - 12.2019
Server
Morton's Steakhouse
07.2016 - 05.2018
Banquet Captain
Villa Capri
02.2011 - 07.2016
Similar Profiles
JASMINE M. GUTIERREZJASMINE M. GUTIERREZ
Delivery Driver at Uber/Uber EatsDelivery Driver at Uber/Uber Eats
JB LoftisJB Loftis
Driver/Courier Contractor at Uber and Uber EatsDriver/Courier Contractor at Uber and Uber Eats
Jurnee SalazarJurnee Salazar
Driver at Uber Eats Uber DriverDriver at Uber Eats Uber Driver
Tamsen DeboisTamsen Debois
Driver / Fast Food, Grocery, Package Delivery at Uber X / Uber EatsDriver / Fast Food, Grocery, Package Delivery at Uber X / Uber Eats
Christina NajjarChristina Najjar
Credentialing Specialist at Apex Staffing/TPMG Consulting ServicesCredentialing Specialist at Apex Staffing/TPMG Consulting Services