Brianna Jordan
Oak Lawn,IL
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
02.2022 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Wing Stop
06.2021 - 12.2023
- Excelled in every store position and regularly backed up front-line staff.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
Barback
The Barrel Club
09.2021 - 06.2022
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted in setting up and breaking down bar area for special events.
- Addressed customer complaints and inquiries to verify satisfaction.
Manager
Popeyes® Louisana Kitchen
04.2019 - 11.2021
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
No Degree - Criminology
Southern Illinois University, Carbondale
Carbondale, ILNo Degree - Emt
Moraine Valley Community College
Palos Hills, IL07-2024
No Degree - Phlebotomy
Chicago School of Phlebotomy
Naperville, IL06-2024
High School Diploma -
Oak Lawn Community High School
Oak Lawn08-2022
Skills
- Schedule oversight
- Cash handling
- Inventory control
- Schedule management
- Mentoring and coaching
- Shift leadership
- Team building
- Flexible schedule
Certification
phlebotomy
Timeline
Shift Manager
Taco Bell
02.2022 - Current
Barback
The Barrel Club
09.2021 - 06.2022
Shift Manager
Wing Stop
06.2021 - 12.2023
Manager
Popeyes® Louisana Kitchen
04.2019 - 11.2021
No Degree - Criminology
Southern Illinois University, Carbondale
No Degree - Emt
Moraine Valley Community College
No Degree - Phlebotomy
Chicago School of Phlebotomy
High School Diploma -
Oak Lawn Community High School
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