Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Sonia Lee

Williamsburg,VA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Nail Technician

Serinity Day Spa
Williamsburg, VA
12.2010 - Current
  • Provided manicures, pedicures and nail treatments to clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Cleaned and sterilized tools and work areas between customers.
  • Maintained customer records for future reference.
  • Conducted consultations with clients to determine their needs and preferences.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.

Quality Control Inspector

Printpack
Williamsburg, VA
03.2006 - 11.2010
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Performed first article inspection on incoming raw materials.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Notified supervisors or other relevant personnel of test or production issues.

Inbound Call Center Representative

West Telemarketing
Hampton, VA
05.1997 - 12.2001
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Provided accurate information about products or services to customers.
  • Researched required information using available resources.
  • Adhered to all company policies and procedures when dealing with customers.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limits.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

Some College (No Degree) -

Piedmont Virginia Community College
Charlottesville, VA

Some College (No Degree) - Business Administration

Thomas Nelson Community College
Hampton, VA

Skills

  • Cuticle care
  • Nail artistry
  • Gel tips
  • Pedicures
  • Nail Preparation
  • Infection controls

Certification

  • Nail Technician License 2010
  • Certified and experience in Customer Service
  • Computer Software Certification 2003

Affiliations

  • Organized a Woman's Basketball team for ages 40 and up
  • A member of the choir at My Home Church.
  • Mentoring the youth.

Timeline

Nail Technician

Serinity Day Spa
12.2010 - Current

Quality Control Inspector

Printpack
03.2006 - 11.2010

Inbound Call Center Representative

West Telemarketing
05.1997 - 12.2001

Some College (No Degree) -

Piedmont Virginia Community College

Some College (No Degree) - Business Administration

Thomas Nelson Community College

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Sonia Lee