Janneth Mendoza
Del Valle,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
BastrpoISD
Bastrop, TX
10.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Supported special needs students by providing individual instruction as needed.
- Established and enforced rules for behavior and procedures to maintain order among students.
Customer Service Representative
Marriott
Austin, TX
02.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding bookings and assisted in creating a hotel booking with Marriott.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Caregiver
Cater 2U
Austin, TX
10.2021 - 01.2022
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Flooring Supervisor
Mendez Flooring
Austin, TX
08.2016 - 10.2021
- Supervised and coordinated the installation of flooring materials in residential and commercial properties.
- Ensured that all health and safety regulations were adhered to during flooring installations.
- Resolved customer complaints related to flooring products or services in a timely manner.
- Maintained records of labor hours, material costs, inventory levels, and other relevant data for each project.
- Monitored job sites regularly to ensure compliance with established standards of quality assurance.
- Analyzed bids from subcontractors before awarding contracts for specific jobs.
- Handled scheduling procedures for the business and directed team members in setting and achieving goals.
Food Prep/Head Cashier
Simon's Cafe
Austin, TX
09.2010 - 05.2016
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- prepared customers meals and drink orders.
- completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Goodwill Excel
Austin, TX12-2015
Skills
- Behavior Modeling
- Activity Planning
- Patient Companionship
- Compassionate client care
- Relationship Building
- Dementia Care
- Daily living assistance
- Hand tools proficiency
- Deadline Management
- Strong organization skills
- Attentive to detail
- Mobility support
- Bilingual (Spanish)
Timeline
Substitute Teacher
BastrpoISD
10.2023 - Current
Customer Service Representative
Marriott
02.2022 - 06.2023
Caregiver
Cater 2U
10.2021 - 01.2022
Flooring Supervisor
Mendez Flooring
08.2016 - 10.2021
Food Prep/Head Cashier
Simon's Cafe
09.2010 - 05.2016
High School Diploma -
Goodwill Excel