Mitzi Oliveros

• Assisted nurses and healthcare staff in the palliative care unit, focusing on enhancing the quality of life for patients with terminal illnesses while conducting regular patient assessments, including monitoring vital signs and documenting changes in patients' health status
• Collaborated with healthcare providers to obtain additional documentation for accurate coding
• Performed data analysis using Excel to identify trends and areas for improvement.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

• Assisted patients with daily living activities, improving their overall quality of life.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

• Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
• Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.
• Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
• Contributed to an inclusive work environment by respecting colleagues'' diverse backgrounds and experiences.

• Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Achieved performance goals on consistent basis.

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• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Established strong relationships with patients and their families, fostering trust and commitment to the healthcare plan.
• Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
• Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
• Conducted thorough physical examinations and diagnostic tests, leading to accurate diagnoses and timely medical interventions.