Lacey Baldwin
Nampa,ID
Summary
Dynamic Business Analyst with a proven track record at AmeriBenIEC Group, adept in translating complex customer requirements into actionable technical specifications. Leveraged analytical thinking and project management skills to enhance system efficiencies, achieving a notable improvement in client satisfaction. Excelled in relationship building, ensuring seamless integration and successful project deliveries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
AmeriBenIEC Group
Meridian, ID
07.2023 - Current
- Gathered customer requirements and translated them into technical specifications.
- Prepared and maintained detailed documentation on system configurations and changes.
- Developed processes to improve efficiency of future implementations.
- Collaborated with internal teams to ensure proper integration of different components.
- Scheduled meetings with stakeholders involved in the project to review progress updates.
- Facilitated the resolution of conflicts that arose during the implementation process while providing a high level of customer service to all clients and vendors.
- Acts as the liaison between clients and internal teams, and is responsible for ensuring the timely and successful delivery of client requests.
- Engaged with external vendors as needed for additional resources or assistance during implementations.
- Participated in post-implementation reviews, providing insights on lessons learned from past experiences.
Graphic Designer
L. Camille Design Studio
Nampa, ID
11.2021 - Current
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Generated website designs that are visually appealing yet user-friendly across multiple browsers and devices.
- Reviewed feedback from clients or other stakeholders on existing designs before making necessary modifications.
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
Business Analyst
AmeriBenIEC Group
Meridian, ID
05.2020 - 09.2021
- See above description for my experience as a Business Analyst.
Pharmacy Benefits Quality Control Specialist
AmeriBenIEC Group
Meridian, ID
07.2018 - 05.2020
- Developed and implemented data quality processes to ensure accuracy of information stored in databases.
- Performed root cause analysis on data quality issues, identified corrective actions and communicated results to stakeholders.
- Created test plans for validating source system changes prior to production deployment.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
- Collaborated with IT staff to develop system requirements based on customer needs.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Worked with vendors when necessary in order to obtain needed resources or materials.
Pharmacy Benefits Rx Accumulator Specialist
AmeriBenIEC Group
Meridian, ID
01.2018 - 07.2018
- Provided technical support for customers in resolving complex issues.
- Conducted regular reviews of pharmacy benefits programs to ensure compliance with applicable laws and regulations.
- Provided guidance and support to other departments regarding pharmacy benefit issues.
- Coordinated communications between participating pharmacies, insurers, employers and members regarding plan design changes or updates.
Client Relationship Manager
Wells Fargo
Port Angeles, WA
05.2017 - 11.2017
- Negotiated contracts with clients for various services.
- Conducted regular meetings with clients to discuss their current requirements.
- Organized promotional events to introduce new products or services to existing clients.
- Served as an escalation point for unresolved customer issues or disputes.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
Patient Access Specialist
Saint Alphonsus Medical Center
Boise, ID
06.2013 - 03.2017
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
Education
Bachelor of Science - Criminal Justice
Boise State University
Boise, ID12-2017
Skills
- Analytical thinking
- Project management
- Proficient in Microsoft Office programs
- Excellent organizational skills
- Strong problem-solving and critical-thinking skills
- Excellent communication skills
- Relationship building and management
- Networking skills
Affiliations
Volunteer Work
- Trips Incorporated
Trips Incorporated is a company that takes less abled adults on vacations and manages their healthcare needs while ensuring they have memorable experiences. Over 200 hours spent volunteering for this company.
- Idaho Youth Ranch
The Idaho Youth Ranch is a non-profit agency that offers a variety of programs to youths and families in need. I have volunteered in multiple positions and accumulated nearly 100 hours of volunteer work.
Certification
Leadership Development Series (2019)
- Completed a 3 month course in Leadership Development. This course covered decision making, team building, conflict resolution, change management, and strategic thinking.
Crucial Conversations Course (2019)
- Completed a month long course that taught 9 powerful skills for working through disagreements to achieve better results.
Timeline
Business Analyst
AmeriBenIEC Group
07.2023 - Current
Graphic Designer
L. Camille Design Studio
11.2021 - Current
Business Analyst
AmeriBenIEC Group
05.2020 - 09.2021
Pharmacy Benefits Quality Control Specialist
AmeriBenIEC Group
07.2018 - 05.2020
Pharmacy Benefits Rx Accumulator Specialist
AmeriBenIEC Group
01.2018 - 07.2018
Client Relationship Manager
Wells Fargo
05.2017 - 11.2017
Patient Access Specialist
Saint Alphonsus Medical Center
06.2013 - 03.2017
Bachelor of Science - Criminal Justice
Boise State University
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