David B. Campbell
Warren,MI
Summary
Dedicated marketing professional with a strong track record of developing customer loyalty and relationships. Efficient in staying organized and with effective follow up and problem to close sales.
QUALIFICATIONS SUMMARY: Notable 20 year sales and marketing experience in various sales positions. Promoted 3 times in since hired in 2011 as Sales Tech. SAR/Account Manager/Sr. Account Manager. Finished Top 10 in MSGSS Ancillary/EAB Sales Contest for 2017 & 2018. Top 4 2019. Dedicated and hardworking, with an unmatched drive to produce results. Licensed Health and Accident Agent, State of Michigan 2012
Overview
26
26
years of professional experience
Work History
Client Operations Manager
Blue Shield Blue Cross Of Michigan
Detroit, MI
06.2021 - Current
- Address, triage and oversee day-to-day account inquiries and issues related to product/program administration, account servicing, member services, billing, benefits admin/claims issues, quoting activity, etc.
- Participate in account planning process to ensure awareness of account initiatives/strategies and contextualize responsibilities during initiative implementation.
- Triage and execute effective and efficient completion of account maintenance.
- Identify and address root causes of recurring operational issues.
- Support development of renewal proposals and request for proposal responses and presentation materials.
- Coordinate with internal functions (e.g., IT, Benefit Admin, Inter-Plan Admin, etc.) to implement benefit changes or solutions identified through strategic account planning.
Coordinate with and engage program/product owners/subject matter experts on story development, key data metrics, talking points, and materials to support sales consultation.
Senior Account Manager
Blue Cross Blue Shield of Michigan
Detroit, Michigan
06.2014 - 06.2021
- Territory repsonsibilities include account management for memebrship retention and growth within the non-platinum and public sectors with employer groups 100 plus in size to formulate and implement strategy at various benefit levels with agents, groups and decision makers
- Manage 2 of the Top 25 Customers in Middle and Small Group Sales
- Help resolve complex issues regarding memebrship, billing, and claims with group customers
- Provide consultative advice regarding current health plans for BCBSM PPO and BCN HMO plan designs, rate quotes and alternative financial arrangements for fully insured and self-funded groups
- Explore jeopardy situations with management and underwriting for comprehensive strategies to retain group business
- Responsible for scheduling group/agent, health fairs open enrollment meetings
- Work Groups
Senior Account Representative
Blue Cross Blue Shield of Michigan
Detroit, Michigan
01.2012 - 05.2014
- Responsible for retaining and adding membership for BCBSM and BCN customers generally with 50 to 99 contracts in a employer group within an assigned territory
- Develop specific retention strategies including planning, benefit consulting to increase membership as well as required resell activities
- Provide clients with information related to different methods of health care delivery (e.g., HMO, POS, PPO and traditional)
- Make cost saving proposals with regards to funding options
- Evaluate current territory and find opportunities for growth in territory
- Extensive networking with many different departments internally and interfacing with our agent partners reviewing annual renewals, assisting in major issues for resolution
- Very pro-active in retention activities, training seminars, meetings and webinars to reinforce existing company goals and strategy
- Met target sales goal for 2012 for territory
- Won 1st Place Grand Prize in my division for company contest to increase new membership for bcbsm.com.
Owner/President
Statewide Financial Group, Inc
Troy, MI
12.1998 - 12.2014
- Founder of small family brokerage
- Loan origination of wholesale conforming and non-conforming mortgage products
- I Worked directly with all clients on qualification, processing, underwriting, closing and funding of all files
- Effectively manage large volume pipeline
- Responsible for hiring and managing of support staff; loan officers, processors, filing quarterly and annual renewal reports for State of Michigan for licensing requirement compliance
- Developed company website for e-commerce
- Experienced in marketing and advertising campaigns for new business
- Personally originated and closed over 1,000 mortgages as licensed broker over 16 years.
Education
Bachelor Degree - Interpersonal and Public Communication, Advertising
Central Michigan University
Mount Pleasant, MI12.1992
Skills
- Outgoing sales professional with proven track record to produce results
- Overcome objections and close sales to attain sales targets and goals
- Established relationships with agent community to build long term productive relationships
- Proficient working with microsoft programs and salesforce software
Timeline
Client Operations Manager
Blue Shield Blue Cross Of Michigan
06.2021 - Current
Senior Account Manager
Blue Cross Blue Shield of Michigan
06.2014 - 06.2021
Senior Account Representative
Blue Cross Blue Shield of Michigan
01.2012 - 05.2014
Owner/President
Statewide Financial Group, Inc
12.1998 - 12.2014
Bachelor Degree - Interpersonal and Public Communication, Advertising
Central Michigan University
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