Emily Rabon

• Researched accounts and completed due diligence to resolve collection problems.
• Negotiated to collect balance in full.
• Analyze billing summaries to locate insurance claims that need refiling.
• Call and collect on past due accounts
• Provide local collection agency with important documents for the extremely delinquent accounts.
• Answer billing questions and address billing issues with patients in the clinic and on the phone.
• Verify insurances for the front desk as needed

• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.

• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Switchboard operator for Urology, Surgery Center, Vascular, Cardiothoracic, and Neuro-spine Clinics at Southeast Health.
• Directing calls to appropriate nurses and departments of the hospital
• Schedule appointments and complex procedures
• Verify insurance information
• Input demographics accurately
• Answer questions regarding insurance coverages.
• Maintain a kind, compassionate, and professional attitude during patient care.
• 1 year experience using the EPIC system for hospital records.

• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Warmly greeted patients and visitors and made each feel welcome.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Supervised guests at front counter, answering questions regarding products.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Created and maintained safe and secure work environments for employees.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Streamlined opening and closing procedures as integral member of store staff.

• Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
• Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
• Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
• Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
• Operated cash register to record transactions accurately and efficiently.

• Addressed customer needs and made product recommendations to increase sales.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

Raising my children and managing my home.

• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Completed cash and credit card transactions accurately using POS software.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

• Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Researched and ordered new titles to maintain updated store selection.
• Processed payments and returns on company POS system using proper cash-handling procedures.
• Assisted customers with locating books and other materials in store.
• Used in-store system to locate inventory and place special orders for customers.