Ashley Lucena
Port Saint Lucie,FL
Summary
Adept at juggling high-pressure situations and seamless guest interactions, I enhanced customer satisfaction and efficiency at Sterling Culinary Management. My expertise spans from conflict resolution to meticulous reservation handling, embodying a blend of strong multitasking and guest relations skills, driving positive outcomes and fostering repeat business. Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in the desired position. Diligent, with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Mikata Buffet
03.2024 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
Sterling Culinary Management
09.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Sales Associate
FYE
02.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Hobby Lobby
10.2023 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Homeschooling
Home 2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Conflict resolution
- Scheduling
- Assertiveness
- Handling complaints
- Personal presentation
- Relationship building
- Reservation handling
- Coordinating tasks
- Table bussing
- Payment processing
- Guest relations
- Judgment and decision making
- Supply restocking
- Reservation planning
- Menu memorization
- Server support
- Memory retention
- Sales and marketing
- Safe food handling
- Efficient seating
- Reading comprehension
- Problem-solving
- Dining customer service
- Guest seating rotation
- Floor plan organization
- Check payment processing
- High-volume phone answering
- Price memorization
- Special event hosting
- Take-out service
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Exceeded monthly quota number times.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Restaurant Hostess
Sterling Culinary Management
09.2024 - Current
Restaurant Hostess
Mikata Buffet
03.2024 - 07.2024
Sales Associate
FYE
02.2024 - 05.2024
Sales Associate
Hobby Lobby
10.2023 - 01.2024
Homeschooling
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