Summary
Overview
Work History
Education
Skills
Timeline
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Cody Haithcock

Sales
Russellville,AL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

8
8
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
Florence, AL
01.2018 - Current
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Determining solutions for clients promptly and professionally.
  • Helped customers complete purchases, locate items and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
  • Oversaw deposits, processed financial transactions, and maintained inventory.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Exceeded sales goals by 20% utilizing exemplary customer service skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions

Department Manager

Walmart
Russellville, AL
08.2016 - 01.2018
    • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
    • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
    • Communicated with managers of other departments to maintain transparency.
    • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
    • Set, enforced and optimized internal policies to maintain responsiveness to demands.
    • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Associate

Wendy's Restaurant
Russellville, United States
04.2015 - 08.2016
  • Worked varied hours, days, nights, and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within the department.
  • Worked varied hours to meet seasonal and business needs
  • Troubleshoot minor issues with equipment and tools
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff

Team Lead

McDonald's
Tuscumbia, AL
02.2014 - 01.2015
    • Coached team members in techniques necessary to complete job tasks.
    • Trained new team members by relaying information on company procedures and safety requirements.
    • Worked different stations to provide optimal coverage and meet production goals.
    • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
    • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Instructed junior team members on protocols and procedures of each station to maximize contributions.
    • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
    • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
    • Tracked receipts, employee hours and inventory movements.
    • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Education

Bachelor of Arts - Undecided

University of North Alabama
Florence, AL
12.2024

GED -

NorthWest Arkansas Community College
Bentonville, AR
08.2015

Skills

  • Safety and Cleanliness Standards
  • Stocking and Receiving
  • Advising and Coaching
  • Product Promotion
  • Retail Metrics and Goals
  • Suggestive Selling
  • Available Nights, Weekends and Holidays
  • Sales and Promotions
  • POS System Operations
  • Explaining Instructions
  • Customer Satisfaction
  • Self-Checkout Assistance
  • Handling Customer Complaints
  • Building Customer Relationships and Loyalty
  • Store Opening and Closing
  • Educational Opportunities
  • Welcoming Customers
  • Cash Handling
  • Time Management
  • Retail Store Operations

Timeline

Retail Sales Consultant

AT&T Mobility
01.2018 - Current

Department Manager

Walmart
08.2016 - 01.2018

Associate

Wendy's Restaurant
04.2015 - 08.2016

Team Lead

McDonald's
02.2014 - 01.2015

Bachelor of Arts - Undecided

University of North Alabama

GED -

NorthWest Arkansas Community College

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Cody HaithcockSales