Nawal Hamd
Saginaw,MI
Summary
Results-oriented sales and customer service professional with a proven track record in communication and negotiation. Committed to delivering exceptional customer experiences and developing innovative solutions that enhance loyalty and drive revenue growth. Skilled in training and managing teams, effectively engaging staff at all levels to foster a collaborative environment. Accomplished Medical Sales Representative recognized for expertise in account management and client relationship development, consistently driving sales pipeline growth and ensuring high customer retention rates.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CEO-Owner Operator
Falafel Hut Middle Eastern Cuisine
06.2018 - 06.2025
- Managed payroll, daily deposits, and cost controls to enhance financial accuracy.
- Supervised restaurant operations, ensuring seamless workflow and rapid issue resolution.
- Set employee schedules and delegated tasks while monitoring food quality and service standards.
- Ensured compliance with health department regulations, safeguarding employee and patron safety.
- Increased customer satisfaction through implementation of service standards and training programs.
- Coordinated catering events that showcased culinary talents, generating additional revenue streams.
- Cultivated strong relationships with community organizations to enhance brand visibility.
- Optimized supply chain operations, resulting in reduced costs and improved efficiency.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Oversaw food preparation and monitored safety protocols.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
Medical Device Sales Representative
DUBIMED Aesthetic Medical Supplies
02.2011 - 04.2018
- Consistently exceeded sales targets through strategic prospecting and relationship-building.
- Streamlined order processing to enhance efficiency and reduce transaction errors.
- Cemented strong relationships with key providers through ongoing support and communication.
- Conducted product demonstrations, highlighting functionality of medical devices for prospective clients.
- Negotiated contracts with healthcare providers, establishing long-term partnerships.
- Maintained compliance with industry regulations and trends through continuous learning.
- Collaborated with cross-functional teams to refine product offerings based on feedback.
- Attended medical conferences to network and generate new leads within the industry.
- Assisted in developing competitive pricing strategies by analyzing competitor products and market trends.
- Followed up with clinical contacts weekly to check on needs and offer new solutions.
- Guided clinical application for proper placement of medical devices.
Pharmaceutical Sales Representative
MedwaY LLC
02.2007 - 01.2011
- Improved customer loyalty with prompt follow-up support and effective inquiry management.
- Converted potential clients into long-term customers, expanding overall market share.
- Enhanced sales revenue by building strong relationships with healthcare providers through product education.
- Executed territory business plans aligned with company sales objectives to ensure target progress.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns.
- Engaged clients through value-added education and product benefit discussions to boost volume.
- Managed in-office and field sales activities to educate customers while driving product sales.
- Exceeded personal and company sales targets through strategic planning and effective territory management.
- Strong knowledge of medical and aesthetic products, including professional skin care and surgical equipment.
- Attended industry conferences to stay updated on latest advancements in pharmaceutical research, improving credibility during client discussions.
- Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Director of Sales
Saginaw Suit and Showroom ( Family Business )
02.1997 - 01.2007
- Connected with prospects via trade shows, cold calling, and local networking efforts.
- Managed client accounts to strengthen relationships and expand business share.
- Cultivated customer relationships within community for sustainable business growth.
- Addressed customer concerns promptly to enhance satisfaction and provide tailored solutions.
- Developed high-performing sales teams through effective recruitment, training, and coaching.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Collaborated cross-functionally to optimize end-to-end sales processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Certificate - Medical Sales Representative
Medical Sales College
Denver, CO07.2024
Associate of Science - Business Administration
Delta College
Bay City, MI06.2002
Skills
- Relationship Building
- Clinical Support
- Technical Product Information
- Technical understanding
- Hospital Sales
- Competitive Differentiation
- Product Demonstrations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Contract Negotiation
- Attention to Detail
Certification
Certified Medical Device Sales
Personal Information
Languages
Arabic
Full Professional
About me
I bring exceptional communication skills and a genuine passion for people that set me apart in any role. I take pride in building trust, listening with empathy, and creating meaningful connections. My ability to communicate clearly, combined with a deep care for others, ensures I not only meet expectations but also leave a lasting, positive impression that you will not easily find elsewhere.
Timeline
CEO-Owner Operator
Falafel Hut Middle Eastern Cuisine
06.2018 - 06.2025
Medical Device Sales Representative
DUBIMED Aesthetic Medical Supplies
02.2011 - 04.2018
Pharmaceutical Sales Representative
MedwaY LLC
02.2007 - 01.2011
Director of Sales
Saginaw Suit and Showroom ( Family Business )
02.1997 - 01.2007
Certificate - Medical Sales Representative
Medical Sales College
Associate of Science - Business Administration
Delta College
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