Hannah Childress

• Registration, authorization, and continued scheduling of physical therapy.

o Receiving payments and ensuring accuracy

▪ Any supporting documentation as appropriate

• Minor cleaning duties, dusting, mopping, etc.

• Linen duties

o Cleaning, folding, placing, etc.

• Reporting any need for repairs or additional cleaning

• Helps with organizing and replenishing minor physical therapy equipment

• Greet and be welcoming and respectful to visitors and patients.

• Answer questions and handle inquiries.

• Checking in patients and taking phone calls.

• Maintaining end of month totals and reporting them to Director of Rehab.

• Use of Fax Machines, Scanners, etc.

• Attends in-service training and education sessions, as assigned.

• Ensure MSDS is up-to-date.

• Take member complaints & pass information along to Director of Rehab.

• Performs specific work duties and responsibilities as assigned by supervisor.

• Completed registration paperwork, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation.
• Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
• Managed high call directing calls to appropriate departments as needed.