Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
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CASEY HAGFORD

Cambridge,MN

Summary

I am a dedicated individual with experience in Customer Service and show integrity with Customers that is seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An Individual that is looking for new opportunities and challenges to expand knowledge and experience in the possibility of new roles. Adaptable and team player with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Hardworking, educated and willing to go extra mile to complete tasks. Offering more than 11 years of experience working in fast-paced settings. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven communication, help maintain escalating skills. Known for reliability, efficiency and best-in-class service. Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Focused on surpassing expectations and driving team success.

Overview

8
8
years of professional experience

Work History

Chef/CHEF/Cook's Assistant

Medtronic
MOUNDSVIEW, MN
11.2018 - 03.2020
  • Designed dynamic and seasonal menus.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Adapted menus to changing seasons and supply inventories to decrease food waste.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Prepared food orders to support waitstaff and other team members.
  • Maintained composure and work quality while under stress.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

CHEF/Cook Shift Leader

Children's Hospital Of Minnesota
Minneapolis, MN
11.2011 - 11.2018
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Collaborated with staff members to create meals for large banquets.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Aligned seasonal promotions with ingredient availability to maximize profits.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Developed recipes, portion specifications and standard preparation procedures for all dishes.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Placed orders to restock items before supplies ran out.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Cooked memorable dishes that brought new customers into establishment.
  • Determined purchasing specifications and budgetary allotments for all menu items.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Maintained well-organized mise en place to keep work consistent.
  • Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Produced innovative menu offerings to promote company awareness and customer satisfaction.

Education

Associate of Science - Culinary Science

THE ART INSTITUTE OF MINNESOTA
Minneapolis, MN
01.2011

High School Diploma -

ST.FRANCIS HIGH SCHOOL
ST.FRANCIS MN
06.1995

Skills

  • Dietary restrictions
  • Staff Management
  • Equipment operation and maintenance
  • Food preparation and safety
  • Order delivery practices
  • Performance improvement
  • Verbal and written communication
  • Institutional kitchen settings
  • Budgeting
  • Recordkeeping strengths
  • Service standard compliance
  • Medical terminology knowledge
  • Creative problem solving
  • Order Fulfillment
  • Customer and Client Relations
  • Conflict Resolution
  • Time management
  • Strategic planning
  • Scheduling
  • Organization skills
  • Computer Experience

REFERENCE

KELLY COLLING 1- 763-244-6699

MICHAEL BANGHART 1-985-290-6328

RACHEL WARNEST 1-763-248-4771

Timeline

Chef/CHEF/Cook's Assistant

Medtronic
11.2018 - 03.2020

CHEF/Cook Shift Leader

Children's Hospital Of Minnesota
11.2011 - 11.2018

Associate of Science - Culinary Science

THE ART INSTITUTE OF MINNESOTA

High School Diploma -

ST.FRANCIS HIGH SCHOOL

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