Mary Martin

As a customer-centric support professional, I bring over 4 years of SaaS support experience and more than 15 years in customer service. I have actively contributed to the success of technical customer-facing teams, consistently achieving high levels of customer satisfaction, and fostering a positive team culture. I am experienced in data analysis, process improvement, and utilizing systems to enhance support operations. With a degree in applied anthropology, I possess a unique understanding of human interactions, cultural differences, and personalities, which enables me to communicate effectively and build trusting relationships with customers and colleagues. I demonstrate professionalism, passion, and enthusiasm in all interactions, and I take pride in my excellent communication skills. I have a proven ability to provide assistance and share knowledge with colleagues, fostering a collaborative and supportive team environment.

Disciplined Agile Scrum Master, 2023