Olivia Miramontes

• Trained staff on operating procedures and company services.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Recorded status and duties completed in logbooks for management.

• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Created and maintained detailed database to develop promotional sales.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Increased customer service success rates by quickly resolving issues.
• Maintained exceptional customer service standards throughout every shift.

• Increased customer service success rates by quickly resolving issues.
• Maintained exceptional customer service standards throughout every shift.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Maintained customer service standards for department and company at large.
• Provided extraordinary customer service to clients.
• Met customer service goals and exceeded customer expectations.
• Received consistent excellent feedback on work quality and customer service.
• Delivered excellent internal and external customer service.