Your Name
Summary
Experienced Dynamics D365 Support Engineer. Advanced knowledge of Technical operations and dedication to see issues through to end. Skilled in Technical Consulting, Project Management, Cyber Security, IT Technical support. IT professional that it is able to adapt quickly and learn new information to maximize contributions and respond to changing company preferences. Works well in remote and Office environments.
Overview
5
5
years of professional experience
Work History
Dynamics D365 Support Engineer
Atlantic Health System
Hackettstown, NJ
09.2021 - Current
- Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responsible for customer support experience with ALL MS Dynamics 365 Applications/ Marketing, Omnichannel, Field Service, sales, Platform, Project operations.
- Troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams in Dynamics 365 technology and application pod environment.
- Provide support for different applications like Dynamics Marketing, Project operations, Omnichannel, Power apps portals, Power applications and field service, Customer Service
- On-call rotation and 24/7 support
- Remote Technical Support
- Queue Management
- Manage Projects for Dynamics Applications
- Performed root cause analysis and general troubleshooting.
- Monitored systems in operation and input command to troubleshoot areas.
Support Analyst II
Abbott Laboratories
Rocky Mount, NC
01.2021 - 09.2021
- Responsible for customer support experience with ALL MS Dynamics 365 Applications/ Marketing, Omnichannel, Field Service, sales, Platform, Project operations
- Troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams in the Dynamics 365 technology and the application pod environment
- Provide support for different applications like Dynamics Marketing, Project operations, Omnichannel, Power apps portals, Power applications and field service, Customer Service
- On call rotation and 24/7 support
- Remote Technical Support
- Queue Management
- Manage Projects for Dynamics Applications
- Troubleshooting networks and systems remotely
- Provide technical support to clients for Cerner millennium solution when issues arise
- 24/7 Client support, support clients with careaware devices
- On call rotation
- Responsible for Windows based servers (provisioning, performance, maintenance, operations
- Send dispatch to replaced medical devices
- Maintain Queue and work Tickets
- Improve technical problem-solving abilities and techniques including Linux, Unix, Windows, SQL, Networking, batch scripting, automation, database, and virtualization tools
- Responsible for supporting installation, repair of computer hardware
- Responsible for IT department inventory (computers, monitors, televisions, phones, and laptops)
- College onsite support for data center
- Ticketing system
- Escalate advanced issues to supervisor and other teams
- Repairing computers
- Equipment installation (install new equipment in classrooms and computer labs on campus)
- Provide excellent customer service
- Monitor and respond to emails from staff and students
- Responsible for imaging computers and installing all applications for new users
Systems Engineer
Dimensional Fund Advisors
Santa Monica, CA
05.2020 - 12.2020
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Communicated status updates to affected parties when issues arose.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Troubleshooting networks and systems remotely
- Provide technical support to clients for Cerner millennium solution when issues arise
- 24/7 Client support, support clients with careaware devices
- On call rotation, extended rotation
- Responsible for Windows based servers (provisioning, performance, maintenance, operations
- Send dispatch to replaced medical devices
- Maintain Queue and work Tickets
- Improve technical problem-solving abilities and techniques including Linux, Unix, Windows, SQL, Networking, batch scripting, automation, data base and virtualization tools
Network Engineer
Drury University
City, STATE
01.2019 - 12.2019
- IT projects in campus (Install switches, monitors, and workstations)
- Technical support remote (Remote into staff computers to troubleshoot basic issues)
- Zoom support (Support students and professors with Zoom application during Covid, also teach staff in how to use ZOOM)
- Equipment support (fix equipment computers and laptops)
- Networking /hardware support
- Troubleshooting onsite (fix any software issue that a professor or a student might be facing and if equipment is not working properly replace equipment)
- Managed, tracked and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
Education
MBA - project management
Missouri State University
Springfield, MO05.2023
Bachelor of Science - Information Technology/ Cyber Security
Missouri State University
Springfield, MO05.2020
Minor - Spanish in Language Arts Education
Missouri State University
Springfield, MO05.2019
Associate degree - Business Administration
Ozark Community College
Springfield Missouri05.2018
Skills
- Soft Skills:
- Organization and time management, Team Player, Excellent Communicator, Ethical Hacking Techniques, Client-Oriented, Fast learner, Creative thinking, Sales, Problem Solver, Decision Maker, Flexible Worker, Data visualization, Cloud computing, Leadership
- Technical Skills/ Knowledge:
- Dynamics 365 Applications, Azure, Power Platform, Tableau, Nmap, Snort, AVG Business, Command Prompt, Windows Firewall with Advanced Security, Analytical Skills, Jira, Excellent Knowledge in Microsoft Office, SQL, Java, PowerShell, File Zilla, Windows, Linux, XML,VPN, Zenmap, Wireshark, Remote Desktop
- Hardware and Software Integration
- Complex Problem Solving
- Database Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dynamics D365 Support Engineer
Atlantic Health System
09.2021 - Current
Support Analyst II
Abbott Laboratories
01.2021 - 09.2021
Systems Engineer
Dimensional Fund Advisors
05.2020 - 12.2020
Network Engineer
Drury University
01.2019 - 12.2019
MBA - project management
Missouri State University
Bachelor of Science - Information Technology/ Cyber Security
Missouri State University
Minor - Spanish in Language Arts Education
Missouri State University
Associate degree - Business Administration
Ozark Community College