Catrina S. Hasan
Fayetteville,Georgia
Summary
Highly organized and detail-oriented professional consistently exceeds targets and meets quality assurance requirements. Skilled at thriving in chaotic, high-volume settings with challenging objectives. A team player who is dependable and industrious. Focused on enhancing processes to effectively support customers and meet business needs. Comfortable working independently or collaboratively to accomplish tasks and achieve goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Closing Specialist
LoanCare Service Link
Jacksonville, FL
03.2023 - Current
- Review loan modification agreements.
- Prepare system change forms.
- Validate mathematical calculations are accurate on all documents, loan information, demographic information, and client/investor information is accurate on all documents.
- Prepare mailing labels for overnight packages.
- Upon receipt of executed documents, validate all signatures have been completed, dated, and notarized and are submitted to Management for final signatures and notarization.
- Accurately and timely update steps on LMT3 and system notes on LMTN to reflect status of file.
- Ensure Foreclosure close and bill task is opened.
- Complete updates to investor systems - FNMA - HSSN, FHLMC - submission to FHLMC settlement.
- Validate servicer/holder on all FHA files. • Submit system change forms to Special Loans and modifications to ServiceLink Recording department and all required documents to Claims department.
- Open all tasks to Investor Accounting, Special Loans, Escrow, and Claims as required.
- Process payment reversals to ensure modification system changes are processed accurately as needed.
- Follow up on status of documents sent to recording.
- Send partial claims to FHA vendor and track to ensure FHA vendor’s receipt of recorded partial claims documents.
- Request pool buyouts from clients, as needed.
- Mail accurate and executed loan modification documents to clients, borrowers, and investors as needed.
- Respond and return voicemails, escalations, and all other requests within 24 hours from receipt.
- Handle all written and verbal correspondence professionally between the borrowers, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.
- Able to work in a fast-paced environment where priorities change frequently to meet business needs.
- All other duties as assigned
Internal Mortgage Risk Specialist III
LoanCare Service Link
Jacksonville, FL
02.2022 - 03.2023
- Reviewed and assessed potential risk exposures to ensure compliance with established policies and procedures.
- Developed strategies for minimizing financial losses due to risks associated with investments, operations, and other activities.
- Collaborated with stakeholders in developing plans for mitigating identified risks.
- Provided training on risk management principles and practices to staff members.
- Drafted reports summarizing the results of risk assessments, identifying key findings and recommendations for improvement.
- Performing a variety of specialized activities related to appealing demands issued by Clients, FHA, VA, USDA, and GSEs with a core responsibility and focus on performing detailed reviews to determine and allot liability to the Client, Company, or Vendor.
- Reviewed loss analysis on foreclosed loans to confirm accurate loss allocation for legal and regulatory compliance with guidelines.
- Analyze all past claims filed to determine possible recoverability, and report on identifiable recoverable vs non-recoverable losses.
- Deliver support services to multiple teams as needed
- Manages balance removal spreadsheets for tracking pipeline activities and loan statuses.
Foreclosure Claims Specialist
Altisource
Atlanta, GA
12.2017 - 02.2022
- Contributed to the success of the foreclosure department and Georgia Housing and Finance Authority bond program by filing claims accurately and timely, while also working diligently to clear the backlog of claims.
- In charge of filing on-time claims for CWCOT claims which accounts for 74% of the claims filed.
- Reviewed and analyzed foreclosure claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies indicators.
- File appeals on denied claims with investor companies.
- Participates in research required on post-foreclosure audits from investors and insurers; provides email responses to demand letters received from HUD; issues and tracks reimbursement requests for duplicate payments rendered to third parties.
- Notify investors of foreclosure sales; ensure monthly reporting is accurate to investors and insurers Depended upon identifying, reading, and understanding legal documents associated with mortgages by having knowledge of judicial and non-judicial foreclosure laws and legal terminology.
- Perform bi-weekly loan-level reviews on all active and suspended pre-foreclosure loans to ensure that the milestones are met according to timeframes established by investors and governmental guidelines
Real-Estate Sale Consultant
Altisource
Atlanta, GA
09.2015 - 11.2017
- Developed and implemented marketing plans to promote properties for sale.
- Negotiated purchase agreements with buyers and sellers.
- Provided support services such as title searches and home inspections.
- Created budgets, marketing strategies, and viable business plans focusing on methods and practices that ensure properties are secured, maintained, and available on the market for quick sales within a short time frame to optimize a better monetary return for the client.
- Depended upon negotiating contracts that meet standards developed to be in the best interest of both the company and the client.
- Responsible for reducing overall REO time through coordinated listing effort and monthly review for recommended price reduction.
- Listing agreement preparation and distribution.
- Proactively and effectively communicate with external stakeholders, including vendors, real estate agents, sellers, and title/closing department.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Benjamin Banneker High School
College Park, GA06.1994
BS - Business Administration w/Concentration Organizational Leadership
Southern New Hampshire University
Hooksett, NHSkills
- Monitoring
- Reporting
- Tracking
- Critical Thinking Skills
- Invoicing
- Accurate Data Entry
- Proficient in Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
- Customer Engagement
- Effective Written Communication
- Effective Verbal Communication
- Effective Communication
- Professional Skills
- Salesforce
- Call Center
- CRM proficiency
- Escrow management
- Document Review
- Real estate knowledge
- Building rapport
- Deadline-oriented
- Live Chat
Certification
Certified Public Notary, 12/27/24
References
References available upon request.
Timeline
Closing Specialist
LoanCare Service Link
03.2023 - Current
Internal Mortgage Risk Specialist III
LoanCare Service Link
02.2022 - 03.2023
Foreclosure Claims Specialist
Altisource
12.2017 - 02.2022
Real-Estate Sale Consultant
Altisource
09.2015 - 11.2017
Certified Public Notary, 12/27/24
High School Diploma -
Benjamin Banneker High School
BS - Business Administration w/Concentration Organizational Leadership
Southern New Hampshire University
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